Product Support Engineering Manager

Preligens; Gloucester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global leader in aerospace technology is seeking a Product Support Engineering Manager in Gloucester. This role involves leading a team of engineers to provide critical technical support to airline customers, ensuring customer satisfaction, and driving the creation of in-service documentation. Candidates should possess a degree in engineering or business and proven leadership skills in a technical environment. Flexible benefits and competitive compensation are offered.

Benefits

Four and a half day work week

25 days holiday plus bank holidays

Annual bonus and share scheme

Generous pension scheme

Onsite parking and EV chargers

Subsidized restaurant

Qualifications

• Proven leadership and team management skills, ideally in a technical or aerospace environment.
• Strong problem-solving abilities and proactive approach to continuous improvement.
• Knowledge of landing gear systems is highly desirable.

Responsibilities

• Leading and developing the Product Support Engineering team.
• Ensuring customer satisfaction through technical support.
• Coordinating cross-functional teams to resolve in-service problems.

Skills

Leadership

Problem-solving

Communication

Customer-first attitude

Education

Degree in engineering or business

Job description

Product Support Engineering Manager

Published 09.17.2025

Company: Safran Landing Systems

Job field: Customer services and support

Location: Gloucester, England, United Kingdom

Contract type: Permanent

Contract duration: Full-time

Professional status: Professional, Engineer & Manager

Job ID: 2025-156995

Job Description

As the Product Support Engineering Manager, you'll lead a dedicated team of engineers who provide critical technical support to our global airline customers. You'll be the driving force behind resolving in-service issues, improving processes, and ensuring that our products continue to perform at the highest standards – long after delivery.

You'll have opportunities to learn and progress, with investment being made on site it's an exciting time to join our growing local team.

Looking after the people who make Safran great is a priority for us. We offer a range of benefits designed to support you, both in and outside of work.

• We value your time: Enjoy a four and a half day week, giving you Friday afternoons to recharge.
• Time to unwind: Start with 25 days of holiday, plus UK Bank Holidays, and we offer options to buy or sell days to fit your needs.
• Sharing in our success: We believe in rewarding your contributions with an annual bonus and share scheme options.
• Planning for your future: We offer a generous pension scheme, with up to 8% matched contributions, and life assurance at 4x your salary.
• Making your work life easier: Enjoy onsite parking, including EV chargers, a subsidised restaurant, bicycle storage, and shower facilities.
• Flexibility that works for you: We offer a wide range of flexible benefits, because we know everyone's needs are different.

Who are Safran Landing Systems?

We are a global leader in aircraft landing and braking systems, from commercial and business travel to military and defence fleets. Our expertise cover the entire life cycle of our products from end-to-end: design, manufacturing, maintenance and repair.

We're at the forefront of aerospace technology, creating safer, more sustainable aviation for the next generation of aerospace. It's easy to take flying for granted, or forget the incredible amount of technical skills, capability and co-ordination required to create an aircraft. At Safran, we never take it for granted. Our people's talents and skills come together to make the feat of flying possible. Here, you can create an impact you're proud of, where you're rewarded for your dedication and willingness to learn.

Complementary Description

The role will include some travels and therefore applicants must be able to travel regularly and must be flexible in case of unplanned travel (not frequent). Likely travel outside of UK 4-6 times a year.

Job Requirements

What will I be doing?

• Leading and developing the Product Support Engineering team to meet the needs of airlines, MROs, and aircraft manufacturers.
• Ensuring customer satisfaction through timely and effective technical support.
• Coordinating cross-functional teams to resolve in-service problems quickly and efficiently.
• Acting as the technical point of contact for airlines and aircraft manufacturers, including organizing in-service reviews and customer visits.
• Driving the creation and sharing of in-service documentation and coordinating technical workshops and events.
• Managing KPIs, performance reporting, and regular progress updates for internal stakeholders.
• Supporting and improving technical support processes while promoting innovation and safety.
• Leading the out-of-hours support rota and ensuring 24/7 support where required.
• Contributing to the wider Customer Support leadership team to align strategies and priorities.

What do I need to succeed in the role?

• A degree in engineering or business (or equivalent experience).
• Proven leadership and team management skills, ideally in a technical or aerospace environment.
• Strong problem-solving abilities and a proactive approach to continuous improvement.
• Excellent communication and interpersonal skills – you'll be working closely with both internal teams and external customers.
• A customer-first attitude – understanding the importance of keeping aircraft flying safely and efficiently.
• Knowledge of landing gear systems is highly desirable (but not essential – we'll support your development).

At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone.

We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage you to apply if you can demonstrate a variety of skills and experiences relevant to the requirements of this role.

We will consider all applicants who meet the minimum requirements regardless of their age, identity or background.

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation please get in touch for an informal chat. We will make every effort to respond to your request for assistance as soon as possible.

Please apply by uploading a CV, and if your experience matches what we're looking for, one of our recruitment team will give you a call.

Offers of employment will be subject to a relevant level of company security vetting, which may include a criminal record check

Join Safran and discover what we could achieve, together.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Landing Systems is the world leader in aircraft landing and braking systems. Its expertise covers the entire life cycle of its products, from design and manufacturing to maintenance and repair. The company has partnerships with more than 25 airframers in civil, regional, commercial and military transport, supporting more than 35,000 aircraft and making over 100,000 landings every day

Locate your future workplace

Cheltenham Road East GL2 9QH

Gloucester

England United Kingdom