Product Specialist

Accora; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading innovator in assistive medical devices in the UK seeks a Product Specialist. The role involves delivering high-quality postural seating assessments, tailored recommendations, and product demonstrations for individuals with complex needs. Candidates should hold an A-level or equivalent qualification and possess strong communication skills. Experience in clinical or assistive environments is preferred. The position offers a supportive work culture and opportunities for professional development, along with competitive benefits including a company van and healthcare.

Benefits

Company Van, Phone & Laptop provided

25 days annual leave plus public holidays

Private medical healthcare cover

Training and development opportunities

Competitive salary with uncapped bonus structure

Qualifications

• Relevant product and industry knowledge
• Experience in clinical equipment or mobility environment preferred
• Confident communicator with clinicians and families
• Empathetic, professional, and person-centred approach

Responsibilities

• Conduct postural seating assessments in various settings
• Demonstrate Accora seating products and educate clients on benefits
• Collaborate with therapists and caregivers for tailored solutions

Skills

Strong communication skills

Effective telephone skills

Attention to detail

Good ICT skills

Education

A-level qualification or equivalent

Job description

Product Specialist

The Product Specialist is responsible for delivering high‑quality postural seating assessments, demonstrations, and product recommendations for individuals with complex seating, posture, and pressure care needs. This role ensures each service user receives an effective, clinically informed seating solution that enhances comfort, function, and quality of life.

Key Responsibilities

Seating Assessments & Clinical Input

• Conduct thorough, person‑centred seating and postural assessments in settings, homes, hospitals, therapy centres, and care facilities
• Identify clinical needs related to posture, pressure management, function, and safety
• Recommend appropriate seating solutions in line with best practice and product capabilities
• Produce clear, accurate, and timely assessment notes, reports and quotes

Product Demonstration & Prescription

• Demonstrate the full Accora seating range and discuss clinical benefits, features and available accessories
• Work collaboratively with therapists, caregivers and families to configure and prescribe seating that meets individual clinical requirements
• Promote awareness of the wider Accora product portfolio during all visits and professional interactions

Collaboration With Occupational Therapists

• Participate in regular OT supervision sessions to support clinical development and reflective practice
• Seek OT guidance for complex cases and ensure assessment practices align with clinical standards and safeguarding expectations

Clinical Training & Competency Development

• Attend all required internal training sessions to build knowledge in:
• Clinical prescription of seating
• Posture management
• Pressure care principles and risk factors
• Complex case handling
• Successfully complete and maintain Accora clinical competencies
• Actively participate in ongoing workshops and practical skill development

Customer Engagement & Relationship Management

• Build strong relationships with clinicians, partners, community teams and service providers
• Provide guidance, coaching and informal training to external professionals on seating, posture and pressure care when appropriate
• Support the delivery of Accora training sessions, events and product education days

Operational & Team Responsibilities

• Manage a diary of assessments, revisits, demonstrations and training sessions, assisting with deliveries and call‑outs as required
• Maintain equipment, demo chairs and vehicles to required standards
• Provide ongoing feedback to the team regarding product performance, service user needs and market trends
• Contribute to team targets and support the overall Accora growth strategy

General Expectations

• Maintain personal and professional development to meet changing demands of the job and participate in appropriate training activities
• Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job
• Undertake health and safety duties commensurate with the post and as detailed in the Company’s Health and Safety Policy
• Act as an ambassador of the Company and promote the company brand, always displaying a positive image to customers and members of the public
• Live and breathe our core values – insight, determination and integrity; deliver to our mission statement and promote the Company’s long‑term vision
• Adhere to relevant quality and regulatory requirements at all times

Requirements

Qualifications and Training

essential that the postholder has a qualification to A‑level standard or equivalent.

Experience and Knowledge

desirable that the postholder has:

• Relevant product and industry knowledge
• Experience in a seating, clinical equipment, mobility or assistive technology environment (preferred)
• Experience as an OT or physio would be an advantage
• Strong understanding of posture, positioning and pressure care principles (training provided)
• Confident communicator able to liaise effectively with clinicians, clients and families
• Ability to manage a field‑based role, plan routes and prioritise workload
• Empathetic, professional and person‑centred approach to client needs

Skills and Abilities

essential that the postholder has:

• Strong communication (oral and written) and numeracy skills
• Effective and confident telephone skills, with an excellent level of English
• Ability to work effectively both individually and in a team
• Ability to flourish in a competitive environment
• Good ICT skills

Other Requirements

essential that the postholder has:

• Attention to detail, with good planning and organisational skills
• Drive and enthusiasm
• The potential to grow and develop in line with the business
• High degree of self‑motivation and ambition
• Ability to influence and engage with colleagues, peers, key customers and prospects
• Positive, confident and determined approach
• Continuous improvement mindset
• Full driving licence

Benefits

• Company Van, Phone & Laptop provided
• Annual leave: 25 days per year and public holidays
• Private medical healthcare cover
• Training and development opportunities
• Competitive base salary + uncapped bonus structure

About Accora

We are a dynamic and innovative company dedicated to designing and manufacturing assistive medical devices that enhance the lives of people who require extra support due to age, disability or injury. Our team is passionate about creating products that enable individuals to live as fully and independently as possible, with safety and comfort at the forefront of our design philosophy.

This is a fantastic opportunity for an individual who is committed to making a positive impact in the lives of others and who shares our values of insight, determination and integrity.

If you are passionate about creating products that improve the lives of others and are looking for an exciting new challenge, we encourage you to apply for this role. To learn more about our company and the products we create, please visit our website at www.accora.care.

Please note: we take the protection of your personal data seriously and process it in accordance with GDPR and relevant data privacy laws. By applying, you consent to us processing your data for recruitment purposes. Your personal data will be securely stored and not shared with third parties without your consent. You have the right to access, correct, or delete your data. To do so, contact us at [e-mail].