Product Portfolio Operations Manager JPMC Assistant Core Platform

JPMorganChase; Bournemouth; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global financial services leader is seeking a Product Portfolio Operations Manager to join the Employee Experience Virtual Agent team. This high-impact role involves leading an agile group to enhance an automated system that ingests feedback to improve the AI-driven employee assistant. Strong expertise in product management and data operations is essential. The position emphasizes cross-functional collaboration, analytical thinking, and a proactive, hands-on approach. The company values diversity and is committed to equal opportunity.

Qualifications

• Deep experience in product management or equivalent expertise.
• Proven ability to manage operational effectiveness and portfolio management.
• Strong technical proficiency in data analytics tools.

Responsibilities

• Develop and maintain automated systems for interaction data optimization.
• Deliver daily incident reports and scorecards on system health.
• Provide actionable analytics and self-service tools for teams.

Skills

Product management

Data operations

Operations automation

Data analytics

Cross-functional collaboration

Problem-solving

Communication

Organizational skills

Job description

Description

The Employee Experience Virtual Agent team is building a dedicated operations tower to build scale and run the Operational Engine (OE) for the JPMC Assistant. The OE is an automated oversight platform driving continuous improvement and real-time observability for our agentic AI employee assistant. This is a high-impact high-visibility role within the product team.

As the Product Portfolio Operations Manager in the Employee Experience Virtual Agent teamyoull lead a small agile team of product / product operations managers to deliver an end-to-end automated system ingests employee feedback and performance data digests this information and uses it to drive meaningful outcomes. As a result the JPMC Assistant can learn and improve with each interaction creating a feedback loop that enhances its capabilities over time.

We seek a strategic hands-on leader to build and scale the OE. The program is demanding and it will expose you to all levels of the firm and require you to connect with diverse partners. We need a self-starter who thrives in challenging environments and is comfortable being uncomfortable.

As the right hand of the product director you will build relationships sell the vision and keep a cool head under pressure. We want a player-coach who leads by example rolls up their sleeves and is committed to developing critical infrastructure not just delegating tasks. If youre ready for a tough high-impact high-visibility role and want to shape the future of AI-driven employee experience at JPMorgan Chase we want to hear from you.

Job responsibilities

• Develop and maintain automated systems for labeling triaging and fine-tuning interaction data to optimize the JPMC Assistant.
• Deliver daily incident reports and real-time scorecards to provide clear visibility into system health and performance.
• Provide actionable usage analytics and self-service triage tools to empower product and support teams.
• Monitor conversations for compliance identifying and addressing deviations from firm risk and control standards.
• Champion a culture of data-driven decision-making and continuous improvement within the team and across the organization.
• Act as the right hand of the product director helping to shape and communicate the vision for the OE.
• Take a hands‑on player‑coach approachleading by example rolling up your sleeves and actively contributing to the work.

Required qualifications capabilities and skills

• Deep experience or equivalent expertise in product management (technical or data focused) data operations operations automation analytics lead or data science manager with experience in a leadership capacity
• Proven ability to manage and implement operational effectiveness and portfolio management initiatives
• Proven experience building and operating large-scale automated systems or platforms
• Strong technical proficiency in data analytics automation and / or system monitoring tools
• Demonstrated ability to lead multidisciplinary teams and drive cross-functional collaboration
• Excellent problem-solving skills and the ability to thrive in high-pressure ambiguous and fast-paced environments
• Exceptional communication and relationship-building skills with experience engaging stakeholders at all levels
• Self-starter mentality with a hands‑on approach and willingness to roll up sleeves to get the job done
• Strong organizational skills and attention to details

Employer Description

J.P. Morgan is a global leader in financial services providing strategic advice and products to the worlds most prominent corporations governments wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs. Visit our FAQsfor more information about requesting an accommodation.

Required Experience

Manager

Key Skills

Project / Program Management,Project Portfolio Management,Portfolio Management,Credit Analysis,Banking,Pricing,Analysis Skills,Project Management,Financial Analysis,Budgeting,Property Management,Contracts

Employment Type

Full-Time

Experience

years

Vacancy

1