Product Owner

Heathrow Airport; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

An iconic international airport in Greater London is seeking a Digital Product Manager to enhance its eCommerce Retail Platform. The successful candidate will drive the Commercial Digital Strategy, manage product backlogs, and lead diverse delivery teams to create innovative digital experiences. This role requires strong influencing skills, Agile expertise, and an understanding of web standards and user experience design. The role supports hybrid working arrangements, with competitive salaries and benefits offered.

Benefits

Competitive salaries

Performance-based bonuses

Market-leading pensions

Private health insurance

Generous annual leave allowances

Qualifications

• Strong influencing skills and experience working with multiple stakeholders.
• Demonstrable experience of working with Agile teams.
• Practical experience with Agile tools such as Azure Devops or JIRA/Confluence.

Responsibilities

• Support Heathrow’s Commercial Digital Strategy.
• Manage Product Backlogs aligned with the Digital Strategy.
• Lead Delivery Teams through the implementation of prioritized backlog.

Skills

Strong influencing skills

Experience with Agile teams

Agile tools (e.g., Azure Devops, JIRA/Confluence)

Responsive design and SEO

Web analytics and usability

Salesforce SaaS Applications knowledge

Tools

Azure Devops

JIRA

Confluence

Job description

Heathrow isacity within a city.Andthere’sno place likeitwhen it comes to the scale of our ambitions.You’llbe part of a Customer team that drives our profitability across everything from retail,propertyand airport transport,through to passenger services, forecasting andcontracts withairlines. Customer insight is at the heart of what we do, supported by a strong commercial strategy. We havea pioneeringagenda for digital, e-commerce and innovation, aswe look totransformthe way our passengers spendat our airport.

We believe the best way to drive growth across ouriconicairport is by improving the servicesoffered within it.Soalthough we know generating income is critical to driving our business forward,we’realso passionate about delivering the best possible passenger experience.You’llhelp us to get the balance right – not least so we can continue investing in an airport that leads the world.

Job Info

• Job Identification 4978
• Job Category Data and Digital
• Posting Date 01/30/2026, 12:28 PM
• Apply Before 02/13/2026, 11:59 PM
• Job Schedule Full time
• Locations Heathrow Airport Limited, Hounslow, Middlesex, TW6 2GW, GB
• Contract Type Permanent
• Working Pattern Monday-Friday Business hours

Job Description

This role will continually improve Heathrow’s Commercial Digital platforms, specifically Heathrow’s eCommerce Retail Platform (Reserve & Collect), aligning with Heathrow.com, the Heathrow Mobile App and My Heathrow.

Your role will involve

• Input into and support Heathrow’s Commercial Digital Strategy.
• Manage up to 3 Product Backlogs that are aligned with and are prioritised to deliver on Heathrow’s Commercial Digital Strategy.
• Lead Delivery Teams (including Delivery Managers, Designers, Developers and Testers) as they implement the prioritised backlog whilst also continually working with the team to optimise the process.
• Deliver innovative digital experiences to an annual global audience of around 20 million website visitors and around 1 million mobile app users.
• Communicate with and influence 3rd Party Stakeholders, retailers and the wider Heathrow business to maintain strategic alignment of the products being

These skills are essential

• Can demonstrate strong influencing skills and working with multiply stakeholders and 3rd party relationships
• Demonstrable experience of working with Agile teams.
• Practical experience with Agile tools such as Azure Devops or JIRA/Confluence
• An understanding of delivering responsive design, SEO, web analytics, usability and CMS
• Good working knowledge of web standards, user experience design, accessibility and responsive web design
• Experience in Salesforce SaaS Applications is an advantage

#LI-Hybrid

About us

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.

Take the next step

Join Heathrow and discover unlimited opportunities to make a difference