Product Manager, Customer Services & Experience (Hybrid)

B&Q plc; Eastleigh; Hybrid; GBP 68,000 - 80,000; Full time

Job summary

A leading UK home improvement retailer is seeking a Product Manager for their Customer Services team. This role focuses on delivering technology solutions to enhance the customer experience while managing stakeholder relationships and budgets. The ideal candidate will have experience in digital product management and be adept at backlog management. With a salary of up to £80,000, this position offers hybrid working and various benefits including an award-winning pension scheme and generous holiday allowance.

Benefits

Pension

Private Medical Insurance

ShareSave options

6.6 weeks holiday

Employee Assistance Programme

Qualifications

• Experience of digital product management and the delivery of tech initiatives.
• Preferred experience in working with customer services.
• Comfortable navigating with ambiguity to identify opportunities.

Responsibilities

• Develop and deliver against a prioritised backlog for tech development.
• Support early design work to estimate effort for new requirements.
• Use data and research to identify and quantify opportunities.

Skills

Digital product management

Backlog management

Building relationships

Problem-solving

Job description

A leading UK home improvement retailer is seeking a Product Manager for their Customer Services team. This role focuses on delivering technology solutions to enhance the customer experience while managing stakeholder relationships and budgets. The ideal candidate will have experience in digital product management and be adept at backlog management. With a salary of up to £80,000, this position offers hybrid working and various benefits including an award-winning pension scheme and generous holiday allowance.