Product Manager

JSS Transform; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A fast-growing FinTech company in London is seeking an experienced Product Manager to lead collections and recoveries processes. You will manage external relationships, build scalable processes, and use data-driven insights to enhance customer experience while optimizing financial outcomes. Ideal candidates will have a background in FinTech, strong leadership skills, and a commitment to fairness for customers. This position offers opportunities to drive innovation in the financial sector.

Qualifications

• Minimum of 5 years in a Product Manager role, preferably within FinTech or digital consumer sectors.
• Proven track record of managing product strategies and processes.
• Strong leadership skills to build and lead a high-performing team.

Responsibilities

• Manage relationships with technology providers and external partners.
• Build scalable processes for collections and recoveries.
• Identify and analyze trends using data and AI.
• Develop features for improved customer experience and financial outcomes.

Skills

Experience in FinTech

Understanding of Consumer Lending

Data-driven decision-making

Relationship management

AI and Automation knowledge

Job description

Job Description

Product Manager – FinTech - London

A fast-growing FinTech is looking for an experienced Product Manager from a FinTech, AI, or digital consumer industry background, with a good understanding of the Consumer Lending or Asset Finance industry.

The role involves taking responsibility for collections and recoveries, ensuring that the strategy delivers fairness to customers who are in arrears while also protecting the business. Using AI and Automation, you will be expected to introduce best-in-class processes. Using data-driven insights, you will ensure that customer experience is balanced with good financial outcomes for the business.

Working with the engineering team, you will develop features that deliver on your strategy, ensuring that the collections and recoveries process, from early arrears to recoveries, runs smoothly and efficiently.

This role involves :

• managing external relationships with technology providers, external agencies and other partners
• building scalable processes
• identifying trends using data, AI and other sources
• building a team of high‑performing and accountable professionals
• building strong relationships with risk, operations and customer service departments

As the senior person on credit performance in the business, you will own ...