Product Lead - Service Automation

AXA UK; Royal Tunbridge Wells; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading health services provider in Royal Tunbridge Wells is seeking a Product Lead - Service Automation to drive the digital transformation of AXA Health. The ideal candidate will have extensive experience in service automation and digital product leadership, focusing on improving customer experiences through innovative solutions. This role offers a competitive salary, flexible working arrangements, and a comprehensive benefits package.

Benefits

Competitive salary

Discretionary bonuses

Contributory pension scheme

Private health cover

28 days annual leave + Bank Holidays

Qualifications

• Significant experience in leading digital product teams.
• Proven experience in designing service automation solutions.
• Hands-on experience applying Generative AI technologies.

Responsibilities

• Lead the service automation product agenda.
• Shape and deliver automation solutions.
• Collaborate with business leaders to identify opportunities.

Skills

Digital transformation leadership

Service automation design

Generative AI application

Stakeholder influence

Healthcare experience

Tools

Salesforce

Job description

Overview

Description

We currently have an exciting opportunity for a Product Lead - Service Automation. You'll play a key part in our ongoing digital transformation, helping to evolve AXA Health towards a product-led operating model, with a strong emphasis on strategic alignment through agile, data-informed, and customer-centric methodologies. Join us in shaping the future of our business!

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at our Tunbridge Wells or Bournemouth office or attending industry events. We\'re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing

• Lead the service automation product agenda for AXA Health, setting the vision, roadmap, and execution plan to deliver automation at scale.
• Shape and lead the development and delivery of automation solutions, balancing immediate deliverables with building sustainable, reusable capabilities for the future execution of AXA Health digital products for our strategic programmes.
• Champion the adoption of Generative AI (GenAI) to reimagine service experiences.
• Successfully deliver sustainable and reusable digital components and products across all propositions for all audiences.
• Collaborate with business and functional leaders, as well as both proposition fulfilment and capability delivery partners to identify opportunities to deploy product functionality to drive new business growth and improve cost efficiency.
• Ensure AXA Health stays at the forefront of digital product capability in the health & wellbeing sector by having a clear understanding of our member, colleague and partner journeys and how technology can improve these.
• Collaborate with customer and digital experience teams to ensure our digital products deliver optimal and efficient experiences for internal and external stakeholders.
• Define and oversee digital product development lifecycles, release plans and test plans.
• Shape and influence the development and oversight of our digital channels (including web, app and APIs) through which users access AXA Health digital products.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we\'re able to effectively manage interest. Therefore, if you\'re interested in joining us at AXA, please don\'t hesitate to apply.

What you’ll bring

• Significant experience in leading digital product teams and delivering digital transformation in large, complex organisations.
• Proven experience in designing and deploying service automation solutions at scale, with measurable improvements.
• Hands-on experience applying Generative AI (GenAI) technologies to real-world use cases.
• Direct experience delivering service automation in healthcare environments.
• Extensive knowledge of digital technologies and applications with experience of implementing Salesforce or similar CRM platform in a complex environment strongly preferred.
• Demonstrable success in delivering a step change in customer, colleague and partner experience.
• Ability to influence senior stakeholders and technical specialists to drive creative solutions to complex problems.
• Comfortable working with technical colleagues, bridging the gap between business and technology.
• Insurance industry knowledge and experience of operating within a regulated environment would be desirable but not essential.
• As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer

At AXA UK, we\'re appreciative of the people who work for us and our rewards package is regularly to reflect that. You can expect to receive:

• Competitive annual salary dependent on experience
• Discretionary company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private health cover
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the 'apply for this job' button, you\'ll then need to log in or create a profile to submit your CV. We\'re proud to be an Equal Opportunities Employer and don\'t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we\'re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

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Who we are

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We\'re transforming our business by developing easy, efficient, digital experiences for our customers. We\'re a collective of specialists passionate about helping our members flourish, whether that\'s individuals and families, small businesses or huge corporates.