Product-Focused Software Support Specialist

Bromcom Computers; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading software company in Greater London is seeking a dedicated customer support representative to manage customer requests and deliver exceptional service. The successful candidate will utilize their product knowledge to resolve inquiries and maintain communication with clients, ensuring their satisfaction. Ideal applicants will have strong organizational skills, excellent communication abilities, and previous experience in support roles. This role offers opportunities for professional growth within a dynamic environment.

Responsibilities

• Manage a variety of requests from customers via various communication channels.
• Maintain a high degree of product expertise as it evolves.
• Investigate technical issues and escalate to higher support tiers if needed.
• Provide exceptional customer service and communication.
• Ensure customer satisfaction and effective issue resolution.

Skills

Strong organisational skills

Good diagnostic / problem-solving skills

Excellent communication skills – both written and verbal

Professional working attitude

Good time management and priority handling

Ability to work in a customer-facing environment

Previous experience in a Support Role

Previous experience working with MIS systems

Education

Educational Background

Job description

A leading software company in Greater London is seeking a dedicated customer support representative to manage customer requests and deliver exceptional service. The successful candidate will utilize their product knowledge to resolve inquiries and maintain communication with clients, ensuring their satisfaction. Ideal applicants will have strong organizational skills, excellent communication abilities, and previous experience in support roles. This role offers opportunities for professional growth within a dynamic environment.