Product Engineer

Intercom; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in London seeks a product engineer to tackle real customer problems through effective technical solutions. As a vital part of a multidisciplinary team, you will handle both back-end and front-end systems, while mentoring junior engineers. This role offers a competitive salary, flexible working arrangements, and a comprehensive benefits package including health insurance and paid maternity leave.

Benefits

Competitive salary and equity

Free lunch and snacks

Regular compensation reviews

Pension scheme

Health and dental insurance

Flexible paid time off

Paid parental leave

Cycle-to-Work Scheme

Qualifications

• 2+ years of experience in a software engineering role, preferably building a SaaS product.
• Experience collaborating directly with product teams and designers.

Responsibilities

• Develop technical plans and contribute to technical architecture.
• Write Ruby code, integrating with AWS and other technologies.
• Mentor other engineers and participate in interviews.

Skills

Industry experience

Collaborative work

Experience with Distributed systems

Job description

What\u2019s the opportunity?

At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You\u2019ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.

We\u2019re facing many exciting scaling challenges and we\u2019re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.

What will I be doing?

As an experienced engineer you will:

• Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.
• Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom\u2019s backend infrastructure
• Ship a change to production on your first day and a feature in your first week. That \"day one\" change is automatically deployed to production along with 100 other deployments (on average) each weekday
• Grow your team\u2019s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.

What skills do I need?

• 2+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.
• Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams
• Experience with Distributed systems

We are a well treated bunch, with awesome benefits! If there\u2019s something important to you that\u2019s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers , to let you spend valuable time with your loved ones
• If you\u2019re cycling, we\u2019ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we\u2019re happy to get you whatever equipment helps you get your job done

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We\u2019re committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

NOTE for US locations : A \"Metro\" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code.

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.