Product Delivery Coordinator

Informa Group Plc.; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading international information provider is seeking a detail-oriented individual for a full-time role focused on managing product delivery and ensuring customer success. The position involves engaging with clients, creating training materials, and collaborating with diverse teams. Ideal candidates are organized, have strong communication skills, and possess a background, even limited, in product delivery. This role offers opportunities for professional growth and a supportive work environment.

Benefits

Career opportunity

25 days annual leave

Flexible personal benefits

ShareMatch scheme

Qualifications

• 1-3 years experience in product delivery or customer success role desirable but not essential.
• Knowledge of data operations and/or platforms is a plus.
• Confident when communicating with diverse teams.
• Highly organized and process driven with an attention to detail.

Responsibilities

• Manage the delivery of client dashboards in a timely efficient manner.
• Support customers and sales and delivery teams onsite at events.
• Create collateral and training materials for customers.
• Track success through key metrics and understand the impact of process changes.

Skills

Communication

Attention to detail

Time management

Organizational skills

Relationship building

Tools

MS Outlook

Excel

Job description

Lead Insights is the Informa in‑house data platform that delivers leads to our event and digital sponsors and exhibitors. It is one of the key commercial strategies for the business in 2025 and the success of the product relies on fast, accurate delivery genders thousands of customer dashboards across over 130. In this role you will work closely with event and digital delivery teams, sales teams and customers to ensure smooth fulfilment. The ideal candidate will be a great communicator with excellent attention to detail and organisational skills.

Primary Responsibilities

Product Delivery

• Work with event teams to manage the delivery of client dashboards in a timely efficient manner.
• Project manage delivery for each event following the clearly defined process.
• Support customers and sales and delivery teams onsite at events.
• Track and manage the data'aéroport from a number of different sources and platforms to the final product ensuring completeness, accuracy and speed.
• Work closely with the product data team to identify issues impacting data accuracy and efficiency then collaborate with event teams to improve process.
• Identify and execute solutions (permanent and temporary) to clear obstacles toward meeting client expectations.
• Help drive optimisations in the process making recommendations to senior stakeholders and the wider teams.

Customer Success

• Engage with customers via email and conference calls and onsite at events to address inquiries and gather feedback.
• Create collateral and training materials and lead training sessions for customers to maximise the commercial value of the product and ensure the success.
• Resolve client access issues or general customer service support required for the product.

Internal Success

• Act as a point of contact within the business for the product and handle discussions and questions confidently.
• Create collateral and training materials and lead training sessions for sales and delivery teams to support understanding and ensure the success of the product.
• Advocate for the product to ensure the business is both knowledgeable and excited by it.
• Track success through key metrics and understand the impact of process changes on those metrics.

Qualifications

• Confident when communicating with diverse teams, senior stakeholders and customers.
• A relationship builder who will partner with colleagues around the world.
• Highly organised and process driven with an attention to detail.
• Strong time management and prioritisation skills.
• Confident in delivering clear valuable training sessions.
• 1‑3 years experience in a product delivery fulfilment or customer success role desirable but not essential.
• Knowledge of data operations and/or platforms a plus.
• Terrorism Experience with MS Outlook and Excel.

Additional Information

We believe that great things happen when people connect face‑to‑face. That’s why we work in‑person with each other or with customers and partners three days a week or more. When you’re not spending time together in one of our offices or other workplaces like at an Informa event you get the flexibility and support to work from home or remotely.

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Benefits

• Great community: a welcoming culture with in‑person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
• Broader impact: take up to four days per year to volunteer with charity match funding available too.
• Career opportunity: the opportunity to develop your career with bespoke training and learning mentoring platforms and on‑demand access to thousands of courses on LinkedIn Learning. When its time for the next step we encourage and support internal job moves.
• Time out: 25 days annual leave rising to 27 days after two years plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.
• A flexible range of personal benefits to choose from plus company funded private medical cover.
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares.
• Strong well‑being support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more.
• Recognition for great work with global awards and kudos programmes.
• As an international company the chance to collaborate with teams around the world.

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most although not all of the skills and experience listed we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process or in the advertised position please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa you’ll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses including all of those protected by law.

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Remote Work: No

Employment Type: Full‑time