Product & Customer Engagement Manager

Executive Integrity; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A maritime SaaS company in Greater London seeks a Product & Customer Engagement Manager. This role revolves around owning the customer journey and making impactful insights based on real-world problems. Candidates should have 4-7 years’ experience in a client-facing B2B SaaS role and be commercially focused. The position offers competitive compensation, visibility in product and strategy, and growth opportunities in a collaborative environment.

Benefits

Competitive compensation

International exposure

Clear growth opportunities

Qualifications

• 4-7 years’ experience in a client-facing B2B SaaS role.
• Comfortable influencing product direction with analytical insights.
• Ability to engage both technical and commercial stakeholders.

Responsibilities

• Own the customer journey, driving adoption and engagement.
• Translate customer needs into product insights.
• Lead product messaging and go-to-market campaigns.

Skills

Client-facing expertise

Analytical skills

Communication

Commercial awareness

Organizational skills

Fluency in English

Job description

Overview

Job title: Product & Customer Engagement Manager

Location: London – 5 days per week in the office

A fast-growing maritime SaaS business with a unique product transforming how ship owners and operators engage with data. This is a vibrant, commercial environment where product, customer and brand sit at the heart of success.

What will you be doing?

• Owning the end-to-end customer journey, driving improved adoption, onboarding and long-term engagement
• Acting as the assured voice of the customer, translating real-world problems into impactful product and commercial insights
• Leading product messaging, brand consistency and creative go-to-market campaigns for new features
• Equipping sales teams with strong competitive intelligence and compelling value-led narratives
• Building trusted relationships with clients, turning successful users into advocates and case studies

Are you the ideal candidate?

• 4-7 years’ experience in a client-facing B2B SaaS, maritime or product/solutions role
• Commercially focused, analytical and confident influencing product direction
• A motivated, creative communicator able to engage technical and commercial stakeholders
• Highly organised, determined and comfortable in a fast-paced, entrepreneurial setting
• Fluent English essential; maritime exposure or additional languages a plus

What’s in it for you?

• Competitive compensation at the upper end of the market
• High-visibility role with real influence over product and strategy
• International exposure with occasional travel
• Strong, collaborative culture with a young, inspired and ambitious team
• Clear growth opportunities in a refreshed, scaling business

Who are we?

Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors. We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.