Procurement Customer Service Officer

NHS; Carmarthen; On-site; GBP 25,000 - 27,000; Full time

Job summary

A public health organization in Carmarthen is seeking a Procurement officer to support Health Boards and Trusts. The role offers an opportunity to develop a procurement career while ensuring value for money goods and services are delivered to the NHS. Applicants should have a relevant advanced certificate and experience in office environments. A collaborative work environment focused on well-being and inclusion is emphasized, with a salary range of £25,313 to £26,999 per annum.

Benefits

Public sector pension

Continuous development opportunities

Supportive work environment

Qualifications

• Experience in a busy office environment is essential.
• Previous NHS Finance and/or Procurement experience is desirable.
• Quality Assurance experience is a plus.

Responsibilities

• Deliver NWSSP Procurement Strategy and support the Health Board's strategic aims.
• Work in a team to provide a first-class service to Health Boards and Trusts.
• Deliver value for money goods and services to support NHS Wales.

Skills

Understanding of basic purchasing principles

Proficiency with IT software (e.g., Microsoft Excel & Word)

Effective time management and organisational skills

Excellent written and oral communication skills

Education

A Level/NVQ Level 3/Advanced certificate in procurement and supply

Procurement or Accountancy qualification at foundation level

Tools

Oracle Financial Management Systems

Job description

Overview

Job summary: The NHS Wales Procurement Strategy aims to secure value for NHS Wales through people-centred services by providing a first-class service to support Health Boards and Trusts as they look after patients. The NHS Wales Shared Services Partnership (NWSSP) Procurement Department delivers a holistic Procurement to Payment process for all Health Boards/Trusts in Wales.

An opportunity has arisen to join the Hywel Dda Frontline Procurement Team. You will be a key team member responsible for delivering the NWSSP Procurement Strategy and supporting the Health Board in delivering their strategic aims. This role offers a chance to develop a procurement career in a supportive, diverse, and challenging environment, delivering value for money goods and services to the NHS to support the wellbeing and future generations of Wales. The NWSSP mission is to enable the delivery of world-class public services in Wales through customer focus, collaboration and innovation.

About us

NWSSP expects everyone to embrace our values: Listening and Learning, Working Together, Taking Responsibility, and Innovating. We promote agile working, continuous improvement, and an inclusive workplace that values equality, diversity and inclusion, focusing on wellbeing and belonging. Excellent customer service is a priority for both internal and external customers.

For more about working with us, the benefits offered and the application process, please visit: nwssp.nhs.wales/working-for-us/

Details

Date posted: 26 September 2025

Pay scheme: Agenda for Change | Band: Band 3 | Salary: £25,313 to £26,999 per annum

Contract: Permanent | Working pattern: Full-time

Location: Ty Gorwel, Building 14, St David’s Park, Job’s Well Road, Carmarthen, SA31 3BB

Reference number: 043-AC168-0925

Job description

Job responsibilities: You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Qualifications and experience

Essential

• A Level/NVQ Level 3/Advanced certificate in procurement and supply
• Ability to demonstrate understanding of or has worked within a role that includes basic purchasing principles

Desirable

• Procurement or Accountancy qualification at foundation level or equivalent experience
• Knowledge of Oracle Financial Management Systems

Experience

• Essential: Experience in a busy office environment

Desirable

• Previous NHS Finance and/or Procurement experience
• Quality Assurance
• Use of Financial Management Systems
• Experience in a procurement function

Aptitude and abilities

• Demonstrate confidence in using figures
• Proficiency with IT software (e.g., Microsoft Excel & Word)
• Effective time management and organisational skills
• Excellent written and oral communication skills
• Ability to work as part of a team and use initiative
• Accurate with attention to detail

Values: Motivated, adaptable and flexible approach

Compliance and sponsorship

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure to the Disclosure and Barring Service will be required to check for any previous criminal convictions.

Certificate of Sponsorship: Applications from job seekers who require current Skilled Worker sponsorship will be considered alongside all other applications. For information visit the UK Visas and Immigration website. Guidance on overseas criminal records checks can be found here.

Employer details

Employer: NHS Wales Shared Services Partnership

Address: Ty Gorwel, Building 14, St David’s Park, Job’s Well Road, Carmarthen, SA31 3BB

Employer's website: nwssp.nhs.wales