Processing Officer

Wiltshire; Chippenham; On-site; GBP 24,000 - 28,000; Full time

Job summary

A public sector organization in Chippenham is seeking a Processing Officer to join their Parking Services team. This role involves handling customer enquiries via telephone, email, and face-to-face, ensuring accurate processing in legal frameworks. Ideal candidates will possess strong analytical and communication skills, critical for resolving parking-related issues. You'll collaborate with various partners, maintaining high-quality service delivery. Join a friendly workplace committed to inclusion, safeguarding, and employee support.

Benefits

Friendly work environment

Commitment to inclusion and diversity

Qualifications

• Strong analytical skills to interpret complex information.
• Excellent verbal and written communication skills.
• Attention to detail for accurate information processing.

Responsibilities

• Serve as the first point of contact for parking enquiries.
• Handle telephone, email, and face-to-face communications.
• Collaborate with partners like the Police and NHS.

Skills

Analytical skills

Communication skills

Attention to detail

Customer service

Job description

Interview date:Week Commencing Monday 19 January 2025

Business Support - Behind-the-Scenes Excellence

Join Wiltshire Council as a Processing Officer to make a difference using your meticulous, investigative skills. Processing Officers serve as the first point of contact for Wiltshire Council Parking Services, handling telephone, email, and face-to-face enquiries. They provide guidance and assistance to resolve issues, ensuring everything is processed accurately within legal and policy frameworks.

The team manages a variety of tasks including issuing permits, responding to challenges made against penalty charge notices, and addressing general parking-related enquiries. The postholder will be called upon to use their strong analytical and communication skills, using their attention to detail to ensure complex information is delivered accurately and concisely.

As the first point of contact you will take responsibility for enquiries and provide guidance in matters relating to parking, permits and restrictions. In this role, you will have the opportunity to collaborate with internal departments and external partners such as the Police and NHS to deliver high-quality, compliant services.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos.That’swhy we focus on getting the things that matter to our people right.Explore more benefits here!

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity,trustand respect which is underpinned by our vision and Our Identity framework.

This role may be subject to certain successful security checks; please see the role description for more information.

We arefirmly committedto safeguarding and promoting the welfare of children, youngpeopleand vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Readourstatement of commitment to equality and inclusion .

Please ensure to regularly check your spam/junk folder for any communication from usregardingyour application status. Wewouldn'twant you tomiss out onany important updates or interview invitations. Thank you!

Job Info

• Job Identification 6102
• Posting Date 12/17/2025, 03:31 PM
• Working Pattern Permanent Full time
• Job Areas Housing, Highways & Transport
• Locations Monkton Park, Chippenham, SN15 1ER, GB