Process and Performance Data Manager

NFU Mutual; Stratford-upon-Avon; Hybrid; GBP 80,000 - 95,000; Full time

Job summary

A leading insurance provider is seeking a Process & Performance Data Manager to lead a data team in delivering valuable insights for executive decision-making. In this hybrid role, you'll manage reporting and performance frameworks while ensuring data quality. The ideal candidate will possess advanced data analysis skills and experience in the insurance sector. This position offers a salary of up to £95,000 with substantial benefits, including an annual bonus, private health insurance, and a contributory pension scheme.

Benefits

Private medical insurance

Annual bonus up to 25%

28 days annual leave

Pension scheme up to 20%

Gym membership contribution

Qualifications

• Proven experience in a data leadership role, ideally in the insurance industry.
• Advanced capability in data analysis, modeling, and trend analysis.
• Experience in designing performance metrics and KPI frameworks.

Responsibilities

• Lead a specialist data team delivering trusted performance insight.
• Drive data-led understanding to inform process improvement.
• Shape board-level materials and executive reporting.

Skills

Data analysis

Data governance

Reporting and dashboard development

Financial acumen

People leadership

Tools

Data engineering tools

Job description

Salary: Up to £95,000 + 25% annual bonus + PMI + benefits package

• Lead a specialist data team delivering trusted performance insight to support executive and board-level decision making.
• Drive data-led understanding of operational, financial and customer outcomes to inform process improvement and remediation activity.
• Hybrid role with 80% homeworking and 20% in Stratford-upon-Avon

About the role

As Process & Performance Data Manager, you’ll lead a specialist data team responsible for delivering high-quality insight that informs senior decision-making across Customer Services and the wider business. You’ll oversee the design and delivery of performance, MI and KPI frameworks that bring together operational, financial and customer data to provide a single, trusted view of business performance, process effectiveness and remediation activity.

Working closely with senior stakeholders, Finance and the Data Centre of Excellence, you’ll ensure data is accurate, well-governed and presented in a way that enables clear executive understanding and confident decision-making. A key part of the role will be shaping board-level materials and executive reporting, ensuring insight, commentary and analysis are robust, timely and commercially meaningful.

You’ll lead deep-dive analytical activity, including causal and trend analysis, to understand the drivers behind performance, customer outcomes and financial impact, supporting process improvement, operational excellence and remediation strategies. Alongside this, you’ll play a key role in strengthening data governance, quality and control frameworks, helping to embed consistent standards and best practice across reporting and insight.

As a people leader, you’ll coach and develop a high-performing team, setting clear expectations, building capability and creating an environment where colleagues are supported to grow and deliver their best work. This is a highly visible role with significant responsibility, requiring strong collaboration, confidence working with senior leaders and the ability to translate complex data into clear, actionable insight.

This role is based in our Tiddington Head Office, just outside Stratford-Upon-Avon. We offer great facilities when you want to be in an office environment and support to work up to 80% of your hours from home. Due to the seniority and visibility of this role, there will be times where greater office presence is required to support stakeholder engagement, governance forums and key reporting cycles, and the successful candidate will need to be flexible to meet these business needs.

This is an exciting time to join NFU Mutual and be part of a newly created team. The Customer Process Centre of Excellence, within our evolving CS Strategy and Change team, will centralise expertise, streamline end-to-end processes, and enhance customer experience while boosting our enterprise-wide collaboration. This is a fantastic opportunity to help shape the future of our business and make a real impact as we set the stage for ambitious growth.

About you

You’re an experienced data leader who’s comfortable operating at pace in a complex, regulated environment, with a strong track record of turning data into clear, credible insight that supports senior decision-making. You’ll bring essential experience in a similar role within the insurance industry, enabling you to quickly understand regulatory expectations, commercial drivers and how high-quality data underpins effective governance and board reporting.

You combine strong analytical capability with commercial awareness and people leadership, bringing curiosity, judgement and ownership to everything you do.

To join our team, you’ll:

• Have advanced capability in data analysis, modelling and trend analysis, with experience designing performance metrics, MI and KPI frameworks.
• Bring strong experience in reporting and dashboard development, supported by advanced code writing and data engineering skills.
• Demonstrate financial and commercial acumen, using data to inform recommendations and drive decisions.
• Be experienced in data governance, quality and control frameworks, with exposure to process performance or remediation analytics an advantage.
• Communicate insight confidently through executive data storytelling, influencing stakeholders and owning recommendations.
• Be a collaborative people leader, comfortable working in a matrix environment, with strategic thinking, problem-solving capability and a continuous improvement mindset.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team,you can expecta supportive cultureandanattractive range ofrewards and benefitsincluding:

• Salary – up to £95,000 depending on experience
• Annual bonus (up to 25% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 28 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Private medical insurance + options to add family members
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan- cashback for dentist, opticians, physio and more
• Employee Volunteering - volunteerin the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance coverof 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.

Our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for ten consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.

Additionally, we were named in the LinkedIn Top 15 Companies 2025 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.

We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.

We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.

Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.