Process Owner

Edenred PayTech; Swindon; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Join a leading company as a Process Owner, responsible for enhancing portfolio delivery processes within a dynamic team. You will engage stakeholders, oversee process design, and ensure quality assurance while fostering innovation. This role offers a hybrid working model and a chance to contribute to strategic decision-making.

Benefits

25 days leave + bank holidays

Hybrid working

Insurance

Wellbeing programs

Learning platforms

Qualifications

• Experience in process roles with multiple stakeholders.
• Familiarity with agile methodologies and KPIs.

Responsibilities

• Build and maintain strong relationships to improve portfolio delivery.
• Oversee process design and execution aligned with business goals.
• Standardize, evaluate, and improve processes.

Skills

Stakeholder Management

Process Evaluation

Change Management

Data Analysis

Communication

Organization

Motivation

Tools

JIRA

Reporting Tools

Job description

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The Paytech Nexus platform is the core processing platform for the Edenred group, processing over 1.5 billion transactions annually across 30+ countries through various channels including open-loop and closed-loop card schemes, funding channels, and bank payment rails.

This platform supports diverse financial programs such as fintech challenger banks, travel, fuel, employee benefits, and retail gifting.

Paytech issues products under its own e-money license, regulated by UK & Belgium authorities, and processes transactions for clients with their own licenses.

This role offers an excellent opportunity for an experienced, process-driven individual to join the ‘Portfolio Tools & Process team,’ responsible for deploying tools and processes to support Paytech’s portfolio delivery, involving over 300 staff across various departments.

The team’s key objectives include:

1. Providing financial metrics and insights on costs and operations.
2. Standardizing and managing the end-to-end delivery process.
3. Maintaining tooling to maximize benefits.
4. Providing KPIs on portfolio delivery to support strategic decisions.

The goal is to enable efficient, standardized delivery processes with data-driven decision-making capabilities.

Accountable to:

[Specify reporting line]

Key Working Relationships:

• Process Managers
• Members of the Execo
• Heads of Product & Technology
• Market Success leads
• Product teams

Key Responsibilities:

Process:

• Stakeholder Engagement: Build and maintain strong relationships to improve portfolio delivery processes.
• End-to-End Oversight: Oversee process design and execution aligned with business goals.
• Process Evaluation and Design: Standardize, evaluate, and improve processes.
• Quality Assurance: Identify and eliminate defects.
• Innovation: Foster improvements with minimal disruption.

Tools & Management of Change:

• Support tool configuration changes.
• Create documentation and training materials.
• Lead process rollouts and communicate changes effectively.

Control:

• Monitor post-implementation benefits.
• Provide KPIs and analytics for process improvement.
• Troubleshoot and optimize processes.
• Support strategic decision-making with metrics.

Skills & Behaviours:

Core skills include stakeholder management, process evaluation, change management, data analysis, communication, organization, and motivation.

Experience in process roles, managing multiple stakeholders, implementing processes, and familiarity with agile methodologies and KPIs are preferred.

Technical Skills:

Experience with JIRA, reporting tools, and business KPIs is beneficial.

Strong analytical, organizational, and communication skills are essential.

Additional Information:

Hybrid working model with offices in London, Swindon, Brussels, Bucharest, and Mexico City.

Why Edenred PayTech?

Leading in prepaid solutions, offering support, development, and a dynamic environment.

Benefits include:

• 25 days leave + bank holidays
• Hybrid working
• Insurance, wellbeing programs, learning platforms, and more.

Diversity:

Committed to equal opportunity and non-discrimination.

Job Details:

• Level: Mid-Senior
• Type: Full-time
• Function: Product Management, QA, Design