Process Improvement Coordinator

Osborne Appointments; England; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking a Process Improvement Coordinator to join their growing Transformation team. This hybrid role requires mapping and refining processes across operations, alongside the implementation of continuous improvement initiatives. Ideal candidates will possess strong operational and process mapping experience, proficiency in Microsoft Visio, and excellent people skills. The position offers a competitive salary, benefits including well-being support, and learning opportunities.

Benefits

25 days holiday plus bank holidays

Access to wellbeing support services

Learning platform with self-development courses

Life assurance and company sick pay

Qualifications

• Strong operational and process mapping experience.
• Experience in both Warehouse & Office operations is ideal.
• Excellent people skills and ability to build rapport at all levels.

Responsibilities

• Partner with stakeholders to map current processes.
• Analyse As Is and define To Be states aligned with best practice.
• Coach teams on new processes to foster a culture of continuous improvement.

Skills

Operational and process mapping experience

Proficient with Microsoft Visio

Analytical mindset

Excellent people skills

Strong organisational skills

Job description

Process Improvement Coordinator
Location: Hatfield (Hybrid 3 days in office)
Salary: £30,000 £35,000
Job Type: Permanent

About the Role

Join a growing Transformation team in a forward-thinking, operationally-focused business. This role offers the chance to map, refine, and optimise processes across people, technology, and operations, helping drive continuous improvement and transformation initiatives across the company.

Details

• Hybrid working: 3 days in the office, flexible balance remote
• Monday to Friday, 8:30am 5:00pm
• 25 days holiday plus bank holidays
• Access to wellbeing support services (mental and physical health)
• Learning platform with hundreds of self-development courses
• Life assurance, company sick pay and employer pension contributions

Responsibilities

• Partner with stakeholders to map current processes, identify pain points, and propose improvements
• Analyse As Is processes and define To Be states aligned with best practice
• Support the implementation of transformation projects and business process improvementsProduce documentation, reports, and dashboards to track performance and outcomes
• Coach teams on new processes and foster a culture of continuous improvement
• Collaborate across departments, providing clear updates and tracking progress

What We re Looking For

• Strong operational and process mapping experience, ideally with experience of both Warehouse & Office operations
• Office experience essential, with exposure to operational environments
• Proficient with Microsoft Visio (or similar process mapping tools)
• Analytical, data-driven mindset with attention to detail
• Excellent people skills; able to build rapport with teams at all levels
• Strong organisational skills and ability to manage multiple projects simultaneously
• Project Management, Lean (Green Belt), or Agile experience desirable but not essential

If you are interested in this role, please apply below with your most recent CV.

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