Proactive Customer Support Specialist

Landmark Information Group; West Malling; On-site; GBP 20,000 - 25,000; Full time

Job summary

A customer service company is looking for a proactive Customer Service Advisor in West Malling. You will provide helpdesk support, ensuring excellent customer service via email and telephone. The ideal candidate should have strong communication skills, attention to detail, and the ability to work under pressure. You will handle customer queries, navigate internal systems, and liaise with data providers. This role is perfect for someone committed to delivering outstanding service and meeting performance targets.

Qualifications

• Previous experience in a customer services environment is highly desirable.
• Ability to work well under pressure and multi-task when required.
• Strong problem-solving skills with the desire to provide superior service.

Responsibilities

• Providing helpdesk style support via email and telephone.
• Liaising with data providers for search queries.
• Ensuring customer queries are dealt with regularly.

Skills

Excellent communication skills

Attention to detail

Problem-solving skills

Ability to multi-task

Tools

Teams

Word

Excel

Outlook

Job description

A customer service company is looking for a proactive Customer Service Advisor in West Malling. You will provide helpdesk support, ensuring excellent customer service via email and telephone. The ideal candidate should have strong communication skills, attention to detail, and the ability to work under pressure. You will handle customer queries, navigate internal systems, and liaise with data providers. This role is perfect for someone committed to delivering outstanding service and meeting performance targets.