Private Patient Concierge

The Royal Marsden NHS Foundation Trust; Wallington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading NHS Trust in the UK is looking for a Customer Care Coordinator to join their Private Patients Administration Team in Wallington. You will be the first point of contact for patients, ensuring a positive experience while providing information and support. The ideal candidate will have experience in customer care and strong communication skills, with a focus on problem-solving and teamwork available in a flexible shift pattern. This role offers a chance to work in a dynamic environment where patient care is the priority.

Qualifications

• Experience in a customer care environment is essential.
• Excellent communication and active listening skills are required.
• Ability to handle queries in a professional manner.

Responsibilities

• Be the first point of interaction for Private Patients.
• Answer telephone calls with high-quality service standards.
• Communicate in a friendly and professional manner with all contacts.

Skills

Customer care experience

Excellent communication skills

Problem-solving ability

Job description

A leading NHS Trust in the UK is looking for a Customer Care Coordinator to join their Private Patients Administration Team in Wallington. You will be the first point of contact for patients, ensuring a positive experience while providing information and support. The ideal candidate will have experience in customer care and strong communication skills, with a focus on problem-solving and teamwork available in a flexible shift pattern. This role offers a chance to work in a dynamic environment where patient care is the priority.