Private Patient Co-ordinator

Ramsay Health Care UK; Chorley; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading healthcare provider in Chorley is seeking a candidate to manage self-pay and privately insured patient enquiries, ensuring excellent customer service throughout the patient journey. Responsibilities include handling bookings across various channels and maintaining strong relationships with internal and external stakeholders. Candidates should possess strong communication skills, ideally with experience in marketing or sales and a high-end setting. This position offers various benefits, including competitive leave policies and private medical cover.

Benefits

25 Days Leave + Bank Holidays

Private Pension matching up to 5%

Flexible shift patterns

Enhanced Parental Leave Policies

Private Medical Cover

Free Training via Ramsay Academy

Subsidised staff restaurant

Employee Assistance Programme

Cycle2Work scheme

The Blue Light Card Scheme

Qualifications

• Strong communication skills are essential, both face to face and over the phone.
• Experience in a marketing or sales role is a plus.
• Previous experience in a high-end setting is desirable.

Responsibilities

• Manage enquiries and book appointments via various channels.
• Provide excellent customer service and build relationships with stakeholders.
• Maintain contact with patients to ensure satisfaction.

Skills

Excellent communication skills

Customer service

Sound computer skills

Tools

MS Office Suite

Job description

You will assist the Hospital to grow self-pay and Private Medically Insured admissions to defined targets. To effectively manage consultant relationships to ensure the private patient experience is consistently delivered.

This interaction will be across all channels, in person, on the telephone and in writing. To be measured through patient satisfaction, compliments and/or complaints whilst undertaking analysis of private activity in order to maximise revenue generation.

We are committed to equality of opportunity for all.

What You’ll Do

• Handle all enquiries and book appointments via telephone, email or social media.
• Provide detailed information to patient enquiries whilst delivering excellent customer service.
• Build and maintain excellent relationships with internal hospital teams, consultants, medical secretaries and external stakeholders to ensure appointments are converted.
• Maintain contact with potential patients to ensure they are satisfied with the progress of their enquiry.
• Ability to manage a portfolio of private patients from initial call to discharge.
• Sound computer skills using the MS Office Suite and web‑based reporting.
• Confident in engaging with a variety of people particularly in a high end setting.
• Excellent communication skills both face to face, over the phone and in writing.
• Articulate with the highest standard of personal presentation.

Qualifications

• Excellent communication skills both face to face, over the phone and in writing.
• Experience in marketing and/or sales is desirable.
• Experience in a high‑end setting is desirable.

This position is subject to background and DBS checks.

Benefits

• 25 Days Leave + Bank Holidays (pro rata).
• Buy & Sell Flexi Leave Options.
• Private Pension where Ramsay will match up to 5% after a qualifying period.
• Flexible shift patterns available where possible.
• Enhanced Competitive Parental Leave Policies.
• Private Medical Cover with option to add partner & dependants.
• Life Assurance (Death in Service) x3 base salary.
• Free Training and Development via the Ramsay Academy.
• Subsidised staff restaurant (where possible).
• Concerts for Carers.
• Employee Assistance Programme.
• Cycle2Work scheme available, in partnership with Halfords.
• The Blue Light Card Scheme.

Euxton Hall Hospital is part of Ramsay Health Care UK, one of the leading independent healthcare providers in England.