Private Enquiries Administrator

Psicon Ltd; Canterbury; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare service provider in Canterbury is seeking skilled administrators for their private services team. The successful candidates will handle external inquiries, manage databases, and ensure timely processing of referrals. Ideal applicants will have substantial customer service experience, strong communication, and organizational skills. This is an office-based role with core hours of 9:00-17:00 on Mondays and Thursdays, totaling 15 hours per week. Attractive employee benefits include an annual leave of 32 days and a pension scheme.

Benefits

32 days annual leave

Flexible annual leave scheme

Well-being days

Pension scheme

Cycle to work scheme

Employee perks via Psiconnect

Funded social events

Pastry Mondays

Qualifications

• Experience working in a healthcare business or service.
• Strong customer service skills are essential.
• Ability to manage time effectively and meet deadlines.

Responsibilities

• Answer external telephone/email enquiries from clients and their families.
• Manage the enquiry database and ensure its accuracy.
• Process referrals swiftly according to KPIs.
• Conduct audits on enquiry and referral data.
• Input financial data and take payments.

Skills

Customer service experience

Excellent communication skills

Time management skills

Organisational skills

Ability to work under pressure

Job description

About Us

Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.

About The Role

We are looking for skilled administrators to join our private services team.

Principle Duties And Responsibilities Include

• Answering external telephone/email enquiries from potential clients, their families/relatives, and external organisations such as schools, care agencies, local authorities etc.
• Ensuring email enquiries are answered within 48 hours of being received. Contacting patients/parents to arrange medication review appointments.
• To be knowledgeable on the services we provide and to be able to relay this in a professional and inviting manner in line with the best customer service goal.
• To have understanding of our pricing structure and payment options and to be able to relay this to clients.
• Managing and maintaining the enquiry database, ensuring that this is up to date at all times for reliable data.
• Following up on previous unconverted enquiries to offer support and assistance if and when required.
• Gathering and uploading referral documents to IAPTUS within 48 hours of receipt.
• Ensuring referrals are processed through the system in line with KPIs.
• Carrying out weekly checks on enquiry data and reporting this to service lead.
• Carrying out audits in relation to enquiry and referral data.
• Inputting data into spreadsheets when required.
• Taking payments via card machine and logging payments onto Xero.

The role is office-based in the centre of Canterbury, Kent (Please note there is no onsite parking). The core hours are 09:00-17:00 Monday and Thursday (15 hours per week).

Person Specification

• Worked inside a Healthcare business or service
• Strong customer service experience
• Excellent communication and time management skills
• Ability to work under pressure and meet deadlines
• Strong organisational skills with attention to detail

Working at Psicon

We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of;

• The best possible customer service
• The most efficient and effective clinical work
• A thriving and engaged workforce
• A truly inclusive organisation.

Benefits Include

• Annual leave of 32 days a year (inclusive of bank holidays).
• Flexible annual leave scheme providing the ability to buy or sell back additional days.
• Well-being days.
• Birthday lie in.
• Pension scheme (with the option of enhancing via salary sacrifice).
• Cycle to work scheme.
• Employee Perks via Psiconnect – our reward gateway packed with discounts.
• Access to the Blue Light Card membership.
• Pastry Mondays.
• Funded social events.
• Staff well-being bursary scheme.

Additional Information / Contacting Us

• For further information please email [e-mail] or call the Psicon Recruitment Team on 03308 383 106 for more information.
• Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you.
• Please note, Psicon operate a ‘safer recruitment’ policy and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up-to-date mandatory training, the right to live and work in the UK.