Private Customer Escalations Specialist - Hybrid

Bayerische Motoren Werke Aktiengesellschaft; Farnborough; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading automotive financial services provider in the UK is seeking a Private Customer Escalations Executive on a fixed-term contract until December 2026. This role involves managing customer complaints, ensuring compliance with regulatory standards, and maintaining professional relationships. The ideal candidate will have a strong academic background and experience in customer service, preferably in automotive or regulated financial services. The position offers a hybrid work model, allowing flexibility in work hours.

Benefits

Flexible working hours

Hybrid working model

Employee resource groups

Qualifications

• Knowledge of FCA Complaint Handling Rules (DISP) and relevant consumer protection laws.
• Understanding of complaints environments and regulatory compliance.
• Ability to prioritize tasks and manage time effectively.

Responsibilities

• Resolve private customer complaints to achieve good outcomes.
• Ensure compliance with regulatory deadlines for complaint handling.
• Manage complex complaints and prepare comprehensive final responses.

Skills

Customer service experience

Excellent communication skills

Analytical skills

Ability to work independently

Education

Strong academic background

Tools

Microsoft Office

Job description

A leading automotive financial services provider in the UK is seeking a Private Customer Escalations Executive on a fixed-term contract until December 2026. This role involves managing customer complaints, ensuring compliance with regulatory standards, and maintaining professional relationships. The ideal candidate will have a strong academic background and experience in customer service, preferably in automotive or regulated financial services. The position offers a hybrid work model, allowing flexibility in work hours.