Role Purpose
The Safety and Compliance Deputy Manager will support the company in ensuring full,...
Responsibilities
- Own a case load of ASB and community safety cases, ensuring timely, proportionate and legally compliant responses.
- Complete full case management, including proportionality assessments and preparation should any legal action be required.
- Understand and work towards regional performance against KPIs, service standards and customer satisfaction measures.
- Build and maintain effective relationships with local statutory officers in a designated area.
- Attend multi‑agency forums, for example MARAC and Community Safety Partnerships in person if possible.
- Engage with customers to gather intelligence, build trust, and co‑produce local safety initiatives for more complex case management.
- Ensure compliance with policies and procedures.
- Maintain a detailed knowledge of anti‑social behaviour best practice and legislation.
- Champion a culture of safeguarding, inclusion, and customer empowerment.
Qualifications
- Good knowledge and experience overseeing complex ASB & Community Safety case management.
- Good knowledge of Tenancy Enforcement and / or the tools and powers of the ASB AND Crime and policing Act 2014.
- Up‑to‑date knowledge of the regulatory environment.
- Experience of building positive relationships with Local Authority partners and other key stakeholders.
- Able to use housing systems effectively.
- Ability to manage a team.
- Ability to remain calm and focused under pressure, with the capacity to navigate complex challenges.
- Able to travel around a large geographical area as required.
- A full UK driving licence is essential for this role.
Job Title: Safety and Compliance Deputy Manager
Location: Oxford
Hours: Full‑time, 08:00 – 17:00, Monday to Friday, office‑based
Salary: £50k‑£60k DOE