Principal ServiceNow CSM & FSM Solutions Architect

ServiceNow; City Of London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading cloud computing company in the UK is seeking a Senior Technical Consultant for Customer & Industry Workflows. This role involves guiding clients through implementing Customer Service Management solutions, focusing on operational efficiency and delivering best practices. The ideal candidate will have expertise in field service management and a strong technical background. Successful completion of required ServiceNow certifications is essential.

Qualifications

• Deep consulting configuration and implementation of complex technologies.
• Must be a UK national eligible for Security Check (SC) clearance.
• Experience with SaaS technologies and solution presentations.

Responsibilities

• Act as the primary technical liaison for projects.
• Oversee technical delivery ensuring alignment with client requirements.
• Lead technical onboarding assessing existing processes.

Skills

Field Service Management Expertise

Technical Skills

Leadership Skills

Experience in customer service workflows

Ability to influence senior leaders

Education

ServiceNow certifications for Customer Service Management

Certified System Administrator

Certified Implementation Specialist CSM

Tools

Web Technologies (XML, HTML, JavaScript, CSS)

SaaS technologies

Flow Designer

Job description

A leading cloud computing company in the UK is seeking a Senior Technical Consultant for Customer & Industry Workflows. This role involves guiding clients through implementing Customer Service Management solutions, focusing on operational efficiency and delivering best practices. The ideal candidate will have expertise in field service management and a strong technical background. Successful completion of required ServiceNow certifications is essential.