Principal Customer Sucess Manager

SimCorp; City of Westminster; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading financial technology firm in the UK is seeking a Senior Customer Success Manager who will strategically promote customer loyalty and manage renewals. The ideal candidate will thrive in facilitating expansion and engaging with clients at multiple levels. Responsibilities include co-creating account plans, leading customer engagements, and defining KPIs. Strong communication skills and a solid understanding of financial technology are key. This role offers a hybrid work environment with flexible hours and opportunities for professional development.

Benefits

Attractive salary

Bonus scheme

Pension scheme

Flexible working hours

Hybrid working model

Professional development opportunities

Qualifications

• Solid understanding of Investment Management / Buy‑side Technology.
• Proficient in customer success planning and adoption strategies.
• Ability to maintain composure in difficult scenarios.
• Fluency in English essential.

Responsibilities

• Promote customer focus and co-create account plans.
• Lead strategic engagements to maintain high customer satisfaction.
• Define measurable KPIs aligned with client goals.
• Drive adoption throughout the subscription lifecycle.

Skills

Customer Success Planning

Commercial Insight

Communication Skills

Stakeholder Management

Problem Resolution

Job description

This senior level position is ideal for someone who combines strategic thinking with a collaborative mindset and a commitment to customer success. Your responsibilities will include promoting customer loyalty, facilitating expansion, and managing renewals through strategic account planning and regular communication. Working closely with SimCorp's Sales Manager, you will help grow the use of SimCorp's solutions across client organizations, often engaging with stakeholders at multiple levels. We welcome applicants from all backgrounds and encourage those who may not meet every requirement to apply—your unique perspective and experience could be just what we need.

Responsibilities

• Promote Customer Focus
  • Co-create and execute account plans to help clients fulfill their goals
  • Build and expand networks across client organizations and internally within SimCorp.
  • Collaborate cross‑functionally with Sales, Go‑to‑Market, Offer Management, and Client Services to deliver a seamless customer experience.
• Client & Customer Management
  • Lead strategic engagements and maintain high levels of customer satisfaction and loyalty.
  • Own the governance model and Quarterly Business Review (QBR) process.
  • Cultivate long‑term relationships with senior stakeholders and demonstrate value realization.
  • Manage expectations and support business case formulation and deal shaping.
• Driving Customer Adoption
  • Define measurable KPIs aligned with client goals and track progress.
  • Coordinate internal and client‑side specialists to improve adoption.
• Supporting Renewals
  • Drive adoption throughout the subscription lifecycle to secure positive NRR.
  • Identify strategic business outcomes and transformation initiatives.
  • Spot optimization opportunities and position new solutions to enhance client value.
  • Collaborate with Sales on renewals, providing success stories and references.

We're looking for someone who thrives in this role and brings a proficient foundation in several of the following areas, with a willingness to grow in others.

Qualifications

• Solid understanding of Investment Management / Buy‑side Technology and the Asset Management or Asset Owner value chain.
• Experience in Customer Success Planning and Adoption Strategy.
• Ability to affect business process and operating model decisions.
• Highly customer focused with commercial insight.
• Proficient communication and stakeholder management skills.
• Focused on outcomes with well‑developed skills in organization and problem resolution.
• Ability to maintain concentration and composure in difficult scenarios.
• Fluency in English.

We value diverse perspectives and are committed to creating an inclusive environment where everyone can thrive.

SimCorp is an equal opportunity employer and welcomes applicants from all backgrounds, without regard to race, gender, age, disability, or any other protected status under applicable law. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best‑in‑class solutions to our clients.

Benefits

Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work‑life balance: flexible working hours and a hybrid model. SimCorp follows a global hybrid policy, asking employees to work from the office two days each week while allowing remote work on other days. SimCorp does offer opportunities for professional development: there is never just only one route – we offer an individually tailored approach to professional development to support the direction you want to take.

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values – caring, customer success‑driven, collaborative, curious, and courageous. Our people‑centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. For over 50 years, we have worked closely with investment and asset managers to become the world's leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds. SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry‑leading, full, front‑to‑back offering for our clients.