Principal Anaplan Process Lead

ServiceNow; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global enterprise software company in Greater London is seeking a leader for their GTM Anaplan Center of Excellence to optimize planning processes across Sales and Customer Success. The ideal candidate will have over 10 years of experience in business process management and expertise in Anaplan. This role requires strong leadership skills to drive efficiency and scalability. The position offers a full-time contract with no remote work. Key skills include GTM planning and stakeholder management.

Qualifications

• Deep experience in GTM planning and capability management.
• 10+ years in business process management ideally in Sales or Customer Success.
• Expertise in Anaplan solution design.
• Experience leveraging AI or data-driven insights.

Responsibilities

• Lead the GTM Anaplan Center of Excellence.
• Develop and maintain a GTM planning capability roadmap.
• Collaborate with GTM Anaplan Solution Architects.
• Define and track key metrics and KPIs for process effectiveness.

Skills

GTM planning processes

Anaplan

Process improvement

Communication

Stakeholder management

Job description

Driving enterprise planning excellence through connected processes and scalable capabilities.

What you get to do in this role :

Lead the GTM Anaplan Center of Excellence (COE) in defining standardizing and optimizing planning processes and capabilities across Sales Channel and Customer Success functions.

Develop and maintain a 23 year GTM planning capability roadmap ensuring alignment with enterprise strategy Anaplan platform evolution and COE priorities.

Collaborate with GTM Anaplan Solution Architects and Model Builders to ensure Anaplan models data and processes align with architecture standards and enterprise planning vision.

Partner with Sales Operations and business stakeholders to transform and standardize end-to-end GTM planning processes driving efficiency scalability and consistency across the organization.

Define and track key metrics and KPIs to measure process adoption effectiveness and alignment to GTM objectives.

Support program management and change management activities including change impact analysis and training to ensure smooth adoption of new or enhanced planning processes.

Provide thought leadership and best practices in planning process design enabling GTM teams to leverage Anaplan for connected planning and data-driven decision-making.

Foster a culture of continuous improvement mentoring COE team members business process owners and analysts on planning process excellence.

Contribute to enterprise-wide planning governance ensuring COE recommendations standards and templates are adopted consistently across GTM functions.

Qualifications :

Deep experience in GTM planning processes and capability management with demonstrated ability to standardize and scale processes using Anaplan.

10 years of professional experience in business process management and capability enablement ideally across Sales Channel Customer Success or Professional Services.

Proven track record in leading end-to-end process transformation including process redesign KPI definition and adoption across GTM functions.

Expertise in Anaplan solution design and enablement translating business requirements into scalable connected planning models.

Experience leveraging AI automation or data-driven insights to optimize planning workflows and improve decision-making.

7 years in enterprise software / SaaS or related industry with knowledge of GTM operations and planning priorities.

Strong understanding of architecture concepts (data solution integration) within a connected planning ecosystem.

Excellent communication collaboration and stakeholder management skills capable of influencing executives business leaders and technical teams.

Six Sigma or process improvement experience is highly desirable.

Experience training and mentoring GTM teams on standardized processes best practices and continuous improvement methods.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

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Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work : No

Employment Type : Full-time

Key Skills

• Mac Os
• Entertainment
• Desktop Support
• General Services
• Account Development
• Jewellery

Department / Functional Area : Sales

Vacancy : 1