Primary Care Support Manager

NHS; Merthyr Tydfil; On-site; GBP 80,000 - 100,000; Full time

Job summary

A health board in Wales is seeking an experienced Primary Care Support Manager to lead and manage high-quality primary care services. The ideal candidate will have extensive senior management experience in the NHS, a relevant degree, and strong leadership skills. This pivotal role involves overseeing contract management and driving service improvements across several regions.

Qualifications

• Extensive senior management experience in NHS.
• Experience of working within health or social care service.
• Experience in consultation and negotiation.

Responsibilities

• Lead the planning, delivery, and management of primary care services.
• Oversee GMS contract management.
• Evaluate service development and improvement.

Skills

Leadership skills

Understanding of healthcare regulations

Excellent communication skills

Problem-solving skills

Ability to work flexibly

Education

Relevant degree or equivalent experience

Postgraduate Diploma level knowledge

Job description

Go back Cwm Taf Morgannwg University Health Board

Primary Care Support Manager

The closing date is 16 October 2025

The Primary Care Team within General Medical Services (GMS) at Cwm Taf Morgannwg University Health Board is seeking an experienced and motivated professional to lead the planning, delivery, and management of high-quality, patient-centred primary care services across Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. This pivotal role involves overseeing GMS contract management, driving service improvements, and contributing to the strategic development of primary care initiatives. The ideal candidate will possess strong leadership skills, a deep understanding of healthcare regulations, and a commitment to enhancing access and outcomes for the local population.

English and/or Welsh speakers are equally welcome to apply

Main duties of the job

Please see attached Job Description for full duties of this role.

This is a key management role with responsibility for supporting a wide-ranging agenda through the delivery of patient-centred, safe, effective primary healthcare services across Cwm Taf Morgannwg University Health Board.

The post holder will support the Head of Primary Care and Primary Care Development Managers with the delivery, contract management, review and long term strategic planning of General Medical Services across Cwm Taf Morgannwg University Health Board. They will also support the Head of Primary Care and Primary Care Development Managers in taking forward the strategic agenda for the Health Board.

The post holder will be the lead specialist in own area, responsible for collaborating and negotiating with contractors and service providers to identify and achieve service development and improvement, evaluating through performance management and manage the delivery of specific plans and projects to meet the healthcare needs of the local population.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn\'t need to have skills in Welsh, we\'ll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom.

Person Specification

Qualifications and/or Knowledge

• Knowledge of specific area, acquired through Degree or equivalent experience or training, plus further staff and project management knowledge to Postgraduate Diploma level equivalent.
• Must demonstrate commitment to lifelong learning and continuous development.
• Comprehensive knowledge of current issues facing Primary Care.
• Strong understanding of government policy in relation to health and social care.
• Management Code of Practice.
• Knowledge of complex spreadsheets to manage budgets.
• Full knowledge and understanding of all primary care contracts.
• Specialist knowledge of contracting and contracting legislation and regulation.

Experience

• Extensive senior management experience in NHS.
• Extensive experience of working within a health or social care service provision.
• Experience in consultation and negotiation.
• Experience of change management, managing resources well and ensuring services are delivered.
• Experience of presenting to large audiences.
• Experience of managing and mentoring staff.
• Experience of working within Primary Care.

Values

• Ability to represent the UHB at a senior level.
• Ability to develop working relationships locally, regionally and nationally.
• Flexible and adaptable to meet the needs of the service.
• Diplomatic.
• Able to prioritise work and work to multiple deadlines.
• Can work effectively with people with diverse skills, abilities and experience.
• Commitment to team-working.
• Self-motivated, proactive and innovative.

Other

• Ability to travel within geographical area in a timely manner.
• Able to work hours flexibly.

Aptitude and Abilities

• Excellent oral and written communication skills.
• Ability to think laterally, prioritise effectively and to present effectively to large audiences.
• The ability to analyse and solve complex problems.
• Effective interpersonal and influencing skills.
• Excellent skills at partnership working.
• Effective performance management skills.
• Effective organisational skills.
• Ability to delegate.
• Ability to understand and manage complex issues and environments
• Advanced IT, numeric, literacy and reasoning skills.
• Ability to speak Welsh at Level 3 or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board