Pricing & Operations Manager

Samsung Electronics America; Chertsey; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

A leading electronics company in Chertsey is seeking a Pricing & Operations Manager for a 6-month contract to oversee key refurbishing operations across Europe. You will lead operational strategies, manage pricing and residual value analysis, and coordinate launches in five subsidiaries. The ideal candidate has substantial experience in product management and influencing stakeholders. Benefits include hybrid work, a bonus scheme, and generous holiday allowance.

Benefits

Hybrid working – 3 days in the office and 2 days at home

Bonus scheme linked to individual, team and company performance

Car allowance

Pension contribution

Three volunteering days each year

Holiday - 25 days plus bank holidays and an additional day off for your birthday

Access to discounts on a wide range of products

Access to a discount shopping portal

Qualifications

• Operational experience within category/ product management highly preferred.
• Significant experience handling a high performing product category team highly desired.

Responsibilities

• Lead the 4 Refurbish areas: Operations, Pricing, Residual Value Sensing and Trade In Value monitoring.
• Operationalise Refurbish Business.
• Review and analyse key performance indicators and recommend actions.
• Coordinate the Refurbish Business launches across European Subsidiaries.
• Manage conflicting priorities cross-functions from Trade in operations to Refurbish.
• Conduct market research and recommend future opportunities.

Skills

Manage conflicting priorities across key collaborators and functions

Work towards tight timescales

Influence key members of the Refurbish Biz Organisation across geographies

Work cross-culturally with European and International colleagues

Communicate confidently with Executive level partners

Innovate with purpose to create impact

Operational experience within category/product management

Significant experience handling a high performing product category team

Job description

Position Summary

The role sits within the ETO Refurbish team which is responsible for designing, coordinating, communicating, implementing and evaluating the strategies and action plans for the European MX business to achieve its regional targets. This is a new team that will initially be supporting 5 subsidiaries in Europe (UK, France, Germany, Italy and Spain) with hopes in the future this will be extended further.

Role and Responsibilities

This is a 6 months contract for a Pricing & Operations Manager – Refurbish who will lead the 4 Refurbish areas: Operations, Pricing, Residual Value Sensing and Trade In Value monitoring.

• Operationalise Refurbish Business

• Understand and manage the Collection / Refurbish / Sales indicators in association with S.COM / CX / Sales Director/ VP

• Review and analyse key performance indicators (Total Lead Time and Residual Value) and report to subsidiaries and VP of Commercial Strategy. Recommend actions from data insights to support the development of short-term tactics and long-term strategy in collaboration with Head of Refurbish, and then communicate/roll out to the 5 subsidiaries

• European Refurb Business Program

• Coordinate the Refurbish Business launches in 5 European Subsidiaries by deploying the strategy from Suwon from start to finish. This includes from collection, refurbish and then to be sold

• Collaborate closely with Smartphone portfolio/line up team to improve alignment and value proposition to consumers

• Manage conflicting priorities cross-functions from Trade in operations to Refurbish

• Secure sustainable used device collection channel such as S.COM Trade In Units and sell them to Resell partners which have global logistics and network

• Pricing Management (Residual Value / Trade In Value)

• Coordinate the Refurbish Business launches in 5 European Subsidiaries by deploying the strategy from Suwon from start to finish. This includes from collection, refurbish and then to be sold

• Collaborate closely with Smartphone portfolio/line up team to improve alignment and value proposition to consumers

• Manage conflicting priorities cross-functions from Trade in operations to Refurbish

• Secure sustainable used device collection channel such as S.COM Trade In Units and sell them to Resell partners which have global logistics and network

• Market insight / Refurbish Ecosystem Insight

• Quantify market sizing through data analysis and subsidiary feedback, and recommend future opportunities for Refurbish Eco Business to Head of Refurbish. Conduct Market research and competitor sensing

• Integrated market analytics into strategic decision-making processes.

• Refurbish Product Management

• Manage refurbish technologies genuine Parts and facilities for maintaining cost leadership and quality

• High value Sales channel expansion (eg : Insurance) which guarantees the highest residual values

• Reinvest profit into Samsung residual value improvement and secure virtuous cycle

What we need for this role

To be successful, you will possess the following skills and attributes:

• Manage conflicting priorities across key collaborators and functions

• Work towards tight timescales

• Influence key members of the Refurbish Biz Organisation across geographies

• Work cross-culturally with European and International colleagues

• Communicate confidently with Executive level partners

• Innovate with purpose to create impact

• Operational experience within category/ product management highly preferred

• Significant experience handling a high performing product category team highly desired

Skills and Qualifications

What does success look like?

• Building towards a high performance team

• Positively Impacting the revenue and profit

• Ensuring coherence and alliance across Refurbish Biz Category

• Striving towards total category growth

Benefits of working at Samsung include

• Hybrid working – 3 days in the office and 2 days at home per week

• Bonus scheme linked to individual, team and company performance

• Car allowance

• Pension contribution

• Three volunteering days each year

• Holiday - 25 days plus bank holidays and an additional day off for your birthday

• Access to discounts on a wide range of Samsung products

• Access to a discount shopping portal

• Partner Colleagues are not eligible for certain types of statutory leave such as Samsung Family Leave or Sick Leave policies but may be eligible for statutory payments via their agency

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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