Prestige Service Advisor

Adam Curtis Specialist Automotive Recruitment Consultancy Ltd; Tonbridge; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Car after 6 months

Pension scheme

28 days annual leave

Job summary

Prestige is seeking an experienced Service Advisor in Tonbridge to join a Motor Trade main dealer group. The role is permanent/full-time with hours Mon-Fri 8-6 and 1 in 3 Saturdays, offering a car after 6 months, a pension, and 28 days annual leave. Duties include advising on technical issues, booking work, communicating progress, and invoicing.

A 1-year dealership background and strong interpersonal skills are essential. Salary is £30k-£34k basic with OTE £41k.

Qualifications

• Proven experience working in a dealership as a Service Advisor (1 year minimum).
• Pinnacle DMS knowledge is desirable, but not essential.
• Technical skills and experience are essential.
• Well-presented with excellent interpersonal and organisational skills.
• Ability to build rapport and create lasting relationships with customers (which lead to loyalty and referrals).
• Excellent communication skills.

Responsibilities

• Advise on technical queries or issues.
• Deal with customers in a professional, prompt and courteous manner, giving a positive first impression of the service department.
• Book vehicles into the department for work to be carried out.
• Inform customers of the progress of their vehicle.
• Cross-sell customer repairs and parts.
• Finalise the invoice on completion of required work.

Skills

Dealership experience

Customer service

Communication skills

Interpersonal skills

Rapport building

Technical knowledge

Tools

Pinnacle DMS

Job description

Prestige Service Advisor
£30k - £34k basic, OTE £41k

Tonbridge
Permanent/Full Time
Working Hours: Monday to Friday (8 - 6pm) / 1 in 3 Saturdays (8.30am - 12.30pm)
Benefits: Car available after 6 months; Pension Scheme; 28 days annual leave
Our client, a Motor Trade main dealer group in the TN Postcode area, is on the lookout for an experienced Service Advisor to join their busy team.

Duties & Responsibilities:

• Advising on technical queries or issues.
• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.
• Booking vehicles into the department for work to be carried out.
• Informing customers of the progress of their vehicle.
• Cross selling customer repairs and parts.
• Finalising the invoice on completion of required work.

Your Background & Skill:

• Proven experience working in a dealership, as a Service Advisor (1 year minimum).
• Pinnacle DMS knowledge is desirable, but not essential.
• Technical skills and experience are essential.
• Well-presented and have excellent interpersonal and organisational skills.
• Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).
• Excellent communication skills.