Prestige Service Advisor

ACS Automotive; Guildford; On-site; GBP 31,000 - 35,000; Full time

Job summary

ACS Automotive in Guildford is seeking an experienced Service Advisor to join a franchised main dealer group. The role offers £31k-£35k basic with £36k-£40k OTE and a Monday–Friday timetable with one in three Saturdays.

You will advise on technical queries, book vehicles, inform customers of progress and help drive additional repairs and parts sales, while delivering professional customer service in a busy service department.

Qualifications

• 2+ years experience in a busy dealership as a Service Advisor
• Excellent communication and interpersonal skills
• Ability to build rapport and maintain customer loyalty

Responsibilities

• Advise on technical queries or issues
• Deal with customers professionally and promptly
• Book vehicles for work and inform customers of progress
• Cross-sell repairs and parts
• Finalize invoices on completion

Skills

Customer service

Communication

Interpersonal skills

Organisation

Job description

Service Advisor

£31k-£35k basic with £36-40k OTE

Guildford

Permanent/Full Time

Working Hours: Monday to Friday (8am – 5:30pm) / 1 in 3 Saturdays (8am – 1pm)

Our client, a franchised Motor Trade main dealer group in the Guildford area, is on the lookout for an experienced Service Advisor to join their busy team.

Duties & Responsibilities:

• Advising on technical queries or issues.
• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.
• Booking vehicles into the department for work to be carried out.
• Informing customers of the progress of their vehicle.
• Cross selling customer repairs and parts.
• Finalising the invoice on completion of required work.

Your Background & Skill:

• Proven experience working in a busy and demanding dealership, as a Service Advisor (2 years +)
• Well presented and have excellent interpersonal and organisational skills.
• Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).
• Excellent communication skills.