Premier Spa Therapist

Kohler Co.; St Andrews; On-site; GBP 27,000 - 32,000; Full time

Job summary

A luxurious spa resort in Scotland is seeking a Premier Spa Therapist to provide exceptional service and maintain treatment standards. This role involves training junior therapists, ensuring cleanliness, and interacting with guests to deliver unforgettable spa experiences. The ideal candidate will have previous spa experience and a commitment to customer satisfaction. Competitive salary and benefits included.

Benefits

Free meals and drinks

Discounts across the resort

Free gym and spa access

Access to championship golf course

Qualifications

• Previous therapist experience required.
• Ability to calmly handle difficult guests.
• Commitment to first-class customer service.

Responsibilities

• Maintain cleanliness and hygiene of treatment rooms.
• Perform spa treatments according to standards.
• Assist guests with accurate information and requests.

Skills

Trained in all spa treatments

Excellent interpersonal skills

Computer literacy

Teamwork

Job description

About Us
At the heart of the world’s greatest golfing destination, the Old Course Hotel, Golf Resort & Spa is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times.
Part of Kohler Company, the Old Course Hotel, Golf Resort & Spa is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.

Why Join Our Team?
There’s never been a more exciting time to become part of the Old Course Hotel, Golf Resort & Spa. With a stunning transformation of our Kohler Waters Spa underway and set to unveil in late summer, we’re preparing to offer an even more elevated and rejuvenating wellness experience.

As we enhance our commitment to five-star service and guest wellbeing, you’ll have the opportunity to help shape unforgettable moments in a beautifully reimagined space. Whether through delivering our signature treatments, sharing expert product knowledge, or creating warm, welcoming guest interactions, your role will be essential in bringing our refreshed vision to life.

We’re proud to be employer of choice - hiring for personality and nurturing potential. With comprehensive training on our treatments, clear pathways for career growth, and a supportive leadership team, you’ll be empowered to thrive at one of Scotland’s most iconic luxury destinations.

About the Role
We have an exciting opportunity to join our team as a Premier Spa Therapist. You will provide a luxurious experience for our residents and guests and ensure that all treatments are consistently performed to a standard which aligns with expectations within a five red star property. You will support the management team in training and developing Spa Therapists, inventory and product orders and driving retail sales.

Your responsibilities will include;

• Responsible for maintaining the day-to-day cleanliness and hygiene of all treatment rooms in accordance with the Health and Safety legislation.
  
• To carry out all treatments according to the prescribed Kohler Waters Spa standards, be ready to train and overview therapists’ trainings.
  
• Assist with beauty demonstrations as required, help to run any events within the Spa.
  
• Assist guests in providing accurate information to guests in a courteous manner; fill all reasonable guest requests or requirements; anticipates guest needs.
  
• Always display a high level of integrity and professionalism in dealing with guests, employees, and outside contracts.
  
• Daily maintenance of staff morale making sure all therapists are up to date with their retail targets, KPI and treatments knowledge.
  
• Display great morals and team working skills.
  
• Be aware of all resort facilities and services, hours of operation, key personnel, hotel policies, etc.
  
• Consistently hits retail targets.
  
• To be a role model; exhibit professionalism, receive no guest complaints, immaculate grooming, treatment area cleanliness, outstanding product knowledge and ability to listen.
  

To be successful in this role you will have the following qualities and experience:

• 100% trained & confident in ALL spa treatments
  
• Previous therapist experience
  
• Previous experience of working within a Customer Services environment
  
• Excellent interpersonal skills and feel at ease with people from all walks of life
  
• Commitment to providing a first-class welcome, and ensuring guests leave as satisfied customers
  
• Ability to deal calmly but firmly with the occasional “difficult” guests thereby reaching a satisfactory outcome
  
• Computer literacy skills
  
• Be able to work as part of a team.
  
• Be an excellent communicator but also a good listener.
  
• Be tactful and aware of the need for confidentiality.
  

Hours
Permanent Full Time & Part Time Available
Casual Contracts Available

Remuneration
£27,385.26 + commission
£13.17 per hour + commission

Benefits

• Free meals and drinks in our complimentary staff canteen
  
• Discounts across the resort including in our restaurants, room rates, pro shop and golf course
  
• Wider group discounts within Kohler group.
  
• Free access to our on-site gym and spa facility.
  
• Free access to our The Dukes Championship Golf Course
  
• 24/7 access to the Employee Assistance Programme
  

The Old Course Hotel, Golf Resort and Spa is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.