Pre-Sales Customer Solutions Engineer - Global Legal Tech SaaS. Remote

RecruitmentRevolution.com; United Kingdom; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A fast-growing SaaS company is seeking a Pre-Sales Customer Solutions Engineer in London. This hybrid role combines technical mastery with customer engagement, focusing on problem-solving and delivering compelling demos. The ideal candidate will possess a Bachelor's degree, experience in sales engineering, and strong communication skills. Benefits include competitive salary, unlimited leave, and a supportive, team-oriented environment. If you thrive on collaboration and innovation, we want to hear from you.

Benefits

Flexible working

Unlimited leave

Private medical, dental and life insurance

Outstanding office amenities

Qualifications

• Proven experience in sales engineering or technical pre-sales within tech.
• Strong communication and presentation skills; able to explain complex concepts.
• Willingness to travel for on-site customer work.

Responsibilities

• Translate complex ideas into clear, compelling solutions.
• Partner closely with Sales to craft demos and drive adoption.
• Engage customers and influence their success.

Skills

Sales engineering experience

Communication skills

Technical problem-solving

Customer relationship building

Knowledge of legal industry

Education

Bachelor's degree or equivalent

Tools

Salesforce CRM

Office 365

Job description

Ready to bring your technical expertise to a role where every conversation, every demo, and every solution truly makes an impact?

At Actionstep, we're looking for a Pre-Sales Customer Solutions Engineer who thrives at the intersection of technology and customer success. This is your chance to join a fast-growing global SaaS company that reshaping how midsize law firms run their businesses.

If you're excited by problem-solving, energised by collaboration, and motivated by the opportunity to help customers unlock the full power of innovative legal tech, we d love to meet you.

Step into a role where your skills will shine, your ideas will be heard, and your work will directly shape the success of law firms around the world.

The Role at a Glance:

Pre-Sales Customer Solutions Engineer
Hybrid - London (Kings Cross) with travel to client sites as required
Competitive Salary and Bonus possibilities
Plus Great Benefits & Perks

Company: Comprehensive legal business management platform for midsize law firms.
Pedigree: Fast growing, dynamic Saas business with a global customer base and team.

Team:

Sales Team

Your Background / Skills:

Experience in sales engineering or technical pre-sales. Knowledge of the legal industry. Experience with Salesforce CRM.

About You:

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specialising in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team.

The Pre-Sales Customer Solutions Engineer Role:

The Pre-Sales Customer Solutions Engineer is a powerhouse player within our Sales Team - where technical mastery meets real-world impact.

In this role, you ll dive deep into customer challenges, translate complex ideas into clear, compelling solutions, and shape the future success of every firm you engage with.

You ll blend problem-solving prowess with technical expertise to showcase the full potential of Actionstep, partnering closely with Sales to craft unforgettable demos, build confidence, and drive meaningful adoption.

This is a high-impact position where your insights, creativity, and communication skills directly influence customer success and fuel company growth.

Key Strengths:

• Excellent communicator with customers and internal teams; confident saying no when needed.
• Strong relationship builder - personable, empathetic, and able to understand customer needs.
• Curious and eager to learn; stays current with technology and industry trends.
• Proactive problem solver.
• Technically confident and quick to learn new technologies.

Experience & Qualifications:

Essential

• Bachelor s degree (or equivalent) in a relevant field, or equivalent experience.
• Proven experience in sales engineering or technical pre-sales within tech.
• Strong communication and presentation skills; able to explain complex accounting concepts to all audiences.
• Strategic thinker with strong problem-solving abilities.
• Willingness to travel for on-site customer work.
• Comfortable using Office 365.

Desirable

• Experience with (url removed).
• Knowledge or exposure to the legal industry.

Personal Skills & Competencies:

• Able to work independently and as part of a team.
• Strong multitasking and workload management skills.
• Effective time-management practices.
• Excellent communication and interpersonal skills.
• Team-oriented and collaborative mindset.

What we offer in return:

• Further develop and grow your sales technique with the support and sponsorship of your sales leadership
• Flexible working
• Unlimited leave
• Competitive salary and bonus possibilities
• Pension contributions
• Private medical, dental and life insurance
• Socials, lunches and team-building events
• Outstanding office in Kings Cross, with free barista-made espresso drinks and free beer on tap
• Relaxed and friendly team who genuinely care about and trust one another
• Fantastic training and development opportunities

If you re ready to elevate your career, deepen your technical impact, and join a team that values curiosity, collaboration, and growth, we want to hear from you. Actionstep is the place to do your best work - supported, empowered, and surrounded by people who genuinely care.

Don t wait to take the next step. Apply now and help us build the future of legal practice management.

Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.