Pre-Op Assessment Administration Assistant

London North West University Healthcare NHS Trust; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Greater London is seeking a Pre-Op Assessment Administration Assistant. The role involves supporting pre-assessment nurses with digital systems and patient queries, ensuring accuracy and confidentiality. Candidates should have good interpersonal skills and previous NHS experience is preferred. Essential skills include customer service, communication, and organizational abilities. This full-time position offers a dynamic work environment within a supportive team.

Qualifications

• Previous NHS Experience is essential.
• Good written and numerical skills are required.
• Experience in a high pressure environment is preferable.

Responsibilities

• Support the Pre-assessment nurses and theatre schedulers.
• Use the Trust's digital systems and manage appointment queries.
• Maintain patient confidentiality and professionalism.

Skills

Customer Service

MS Office proficiency

Communication Skills

Organizational Skills

Education

General education (GCSE or equivalent)

Tools

Cerner or alternative hospital system

Job description

Go back London North West University Healthcare NHS Trust

Pre-Op Assessment Administration Assistant

The closing date is 28 December 2025

The post holder is responsible for supporting the Pre-assessment nurses and theatre schedulers with the electronic pre-operative assessment tool across the Trust.

The post holder will receive training and access to the electronic pre-operative assessment tool and will be expected to ensure the system is kept up to date following clinics; scan and upload information to and from the system; and ensure all details are accurate and accessible across all relevant digital platforms. The role will also involve responding to patient appointment queries and sending postal information to patients as directed by the nurse reviewers.

Other duties include general filing, answering telephone calls, covering reception and logging information as required, and carrying out any other appropriate tasks when needed. Computer literacy, customer service skills, and strong organisational and communication skills are essential for this role.

The post holder will be required to have good interpersonal skills, effective verbal and written communication skills, a polite and courteous manner, and a professional attitude.

Main duties of the job

Use of the Trusts' digital systems used within the pre-assessment team, including PAS, Cerner, ICE, MyPreOp and any other relevant clinical systems.

Supporting patients with appointment queries.

Scanning ECGs, patient summary sheets, observation sheets and other patient documentation into the appropriate clinical systems.

Sending postal information to patients when instructed by the Nurse Practitioner.

Providing reception cover when required, including greeting patients, managing queries and supporting clinic flow.

Scheduling urgent patients and assisting with appointment adjustments to support team members as needed.

Always working as part of a team, providing cover for other team members and taking on additional duties as required.

Prioritising workloads based on clinic dates as set by your Team Leader.

Recording information accurately and appropriately.

Recognising and following relevant policies and being aware of national guidelines, including Data Protection and Freedom of Information, during your working day.

Answering telephone enquiries promptly and professionally, communicating relevant information as required.

Ensuring patient confidentiality is always maintained, including ensuring that patient records entrusted to the post holder are never left unattended.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Person Specification

Education and Qualifications

• General education (GCSE or equivalent)
• Good written and numerical skills
• Previous NHS Experience

Knowledge and experience

• Customer Service
• Knowledge of MS Office platform
• Cerner or alternative hospital system experience
• Knowledge of healthcare organisation
• Experience of working in a high pressure environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

London North West University Healthcare NHS Trust