Pre-assessment (inducing High Risk) administrator

The Princess Alexandra Hospital NHS Trust; Harlow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization in Harlow is seeking a Pre-assessment administrator to provide comprehensive administrative support for high-quality clinical services. The role involves managing patient interactions, processing related information, and coordinating clinic bookings. Candidates should have NVQ level 3 or equivalent, along with experience in patient administration systems like Cerner. This position offers an opportunity to work in a compassionate environment focused on quality care and community support.

Benefits

Development opportunities

Flexible working

Strong focus on wellbeing

Qualifications

• Knowledge of administrative procedures through training and experience.
• Previous experience of working with the public and/or patients.
• Experience of working with Cerner or similar patient administration.

Responsibilities

• Provide admin support for the team members, including anaesthetists.
• Process information resulting from outpatient and inpatient episodes.
• Manage incoming emails, mail, and telephone queries.

Skills

Knowledge of administrative procedures

Patient interaction skills

Problem-solving abilities

Excellent communication skills

Education

NVQ level 3 or equivalent

Tools

Cerner or similar patient administration system

Job description

Go back The Princess Alexandra Hospital NHS Trust

Pre-assessment (inducing High Risk) administrator

The closing date is 01 January 2026

The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, to support the delivery of high-quality clinical services under the supervision of the Pre-assessment manager.

Main duties of the job

To Provide admin support for the team members, including anaesthetists and nursing team.To process information appropriately resulting from outpatient and inpatient episodes within agreed time limits.To manage incoming emails, mail and telephone queries from patients and staff.Coordinate patient flow from Pre-assessment, to high risk, critical care and surgery.Book patients into the high risk anaesthetic clinic and manage their outcomes.

About us

The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave; a national programme thats changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector.This means were working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.Were a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.Join us and help shape the future of care in West Essex.

Job responsibilities

Job overview

The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, to support the delivery of high-quality clinical services under the supervision of the Pre-assessment manager.

Main duties of the job

• To Provide admin support for the team members, including anaesthetists and nursing team.
• To process information appropriately resulting from outpatient and inpatient episodes within agreed time limits.
• To manage incoming emails, mail and telephone queries from patients and staff.
• Coordinate patient flow from Pre-assessment, to high risk, critical care and surgery.
• Book patients into the high risk anaesthetic clinic and manage their outcomes.

The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wavea national programme thats changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector.

This means were working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.

Were a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.

Join us and help shape the future of care in West Essex.

Detailed job description and main responsibilities

Patient administration underpins the patient journey and supports the clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, to support the delivery of high-quality clinical services under the supervision of the Pre-Assessment Manager.

The person will be an important member of the pre-assessment team supporting the smooth running of the pre-assessment service on a daily basis.

Person Specification

Qualifications

• Knowledge of administrative procedures through training and experience to NVQ level 3 or equivalent
• Courses / further study attended to demonstrate evidence of personal development

Experience

• Previous experience of working with the public and/or patients in a healthcare environment
• Knowledge of the Referral to Treatment (RTT) and Cancer Performance measures
• Experience of interaction with staff of all levels
• Previous administration experience, able to deal with non-routine issues
• Experience of working with Cerner or similar patient administration. ~(eg Cosmic)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Princess Alexandra Hospital NHS Trust