Practice Receptionist

The Dudley Group NHS Foundation Trust; Brierley Hill; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in the United Kingdom seeks a Receptionist to deliver professional reception services, maintain patient confidentiality, and manage appointment scheduling. Candidates should be prepared for flexible working across multiple sites, with duties including handling patient queries and completing daily administrative tasks. Skilled use of medical software is crucial as well as excellent communication skills. This role supports a commitment to care, respect, and responsibility.

Qualifications

• Professional reception service and maintaining confidentiality required.
• Ability to deal with patient queries politely and efficiently.
• Experience in handling administrative tasks in a healthcare environment.

Responsibilities

• Provide professional reception service and maintain confidentiality.
• Book appointments and handle daily administration tasks.
• Participate in the staff rota with shift timings.

Tools

EMIS

Docman

Footfall

Computer skills

Job description

Responsibilities

• Provide professional reception service and maintain confidentiality at all times.
• Book appointments with the most relevant clinician and complete daily administration tasks using the surgery’s computer systems (EMIS, Docman, Footfall, email).
• Work a shift rota that includes 07:30 starts and 18:30 or 20:00 finishes.
• Deal politely and efficiently with all patient queries via telephone, face‑to‑face and online booking portals.
• Ensure Care Navigation is carried out for each appointment and triage request.
• Book home visit triage requests, gather all necessary information, and forward it to the GP.
• Deal with prescription requests and forward them to the relevant GP for action.
• Scan any correspondence received into the surgery’s system.
• Receive and distribute messages to all staff within the surgery, ensuring relevant information is forwarded.
• Deal tactfully and sensitively with patients, relatives and other visitors.
• Follow the opening‑up and closing‑down process for the surgery.
• Participate in the staff rota, including early and late duties as required.
• Adapt to any changes in administrative procedures.
• Ensure the confidentiality of all patient information at all times.
• Cover for other colleagues in absence, including sickness and annual leave.

Application and AI use guidance

Applicants are encouraged to personalise their application and avoid reliance on AI‑generated text. Any use of AI must be clearly stated in the application and, where relevant, approved as part of a reasonable adjustment.

Using AI during assessments or interviews is not permitted unless pre‑approved. The assessment team may verify that no external AI assistance is used during the interview process.

Multi‑site working information

The post is hosted by The Dudley Group, but may require flexible working across the four partner Trusts within the Black Country Provider Collaborative. This context supports delivery of “better, faster and safer” care.

Recruitment Equality Statement

We are committed to equal opportunities and welcome applications from all communities. We aim for a workforce representative of the population we serve and support inclusive participation throughout our organisation. All candidates must complete the equal‑opportunity section on the application form.

Immigration and Sponsorship

Applicants requiring sponsorship will be considered provided the role requires it. Overseas nationals must provide full immigration details and relevant clearance certificates as part of the application process.

Contractual Information and Further Details

Information will be transferred to the NHS Electronic Staff Record system upon offer. Preferred applicant management system will receive your application data. Referee details must be included in the application.

Values and Commitment

We offer opportunities for growth, wellbeing and professional development through the Learning & OD Team. Our values of care, respect, responsibility and our People Promise underpins our commitment to a healthy work‑life balance.