Practice Manager - Town Gate Practice

NHS; Chepstow; On-site; GBP 40,000 - 50,000; Full time

Job summary

A healthcare provider in Chepstow is seeking an experienced Practice Manager to oversee operational, financial, and administrative functions. The role requires strong leadership and organisational skills, as well as knowledge of NHS standards. Responsibilities include managing HR processes, budgets, and compliance with regulations. Ideal candidates will have a degree and relevant management qualifications. The position offers an opportunity to work in a community-focused environment committed to high-quality patient care.

Qualifications

• Experience in managing complex operations or service delivery.
• Financial acumen including budgeting and resource management.
• Good IT literacy and confidence with digital systems.

Responsibilities

• Lead day-to-day operational management of the practice.
• Manage HR processes including recruitment and performance management.
• Ensure compliance with NHS Wales regulations.

Skills

Strong leadership

Team management

Organisational skills

Problem-solving abilities

Communication skills

IT literacy

Education

Degree level qualification in business or healthcare management

5 GCSEs including Maths and English

Tools

EMIS

Vision

Job description

Main duties of the job

• Lead and support administrative and clinical support teams
• Oversee practice operations, ensuring safe, efficient and patient‑centred services
• Manage HR processes including recruitment, rotas, performance and wellbeing
• Ensure compliance with regulatory standards and contractual requirements
• Manage budgets, financial planning and reporting
• Optimise practice systems, workflows and digital tools
• Facilitate effective communication between partners, staff and external organisations
• Contribute to strategic planning and the development of new services

About us

We are a friendly, forward‑thinking semi‑rural GP practice in Wales, seeking an enthusiastic and highly organised Practice Manager to lead our operational, financial and administrative functions. This is an excellent opportunity for an experienced manager who thrives in a community‑focused environment and is committed to delivering high‑quality patient care.

Job responsibilities

Key Duties and Responsibilities

Strategic and Operational Management

• Lead the day‑to‑day operational management of the practice, ensuring efficient and effective service delivery.
• Support GP partners in the development and implementation of the practice’s strategic and business plans.
• Manage change initiatives, service redesign, and quality improvement projects relevant to semi‑rural healthcare delivery.
• Ensure resilience and continuity of services, including contingency planning for staff shortages and rural access challenges.
• Prepare, manage, and monitor the practice budget, ensuring financial sustainability.
• Oversee income streams including GMS/PMS contracts, enhanced services, and additional funding opportunities.
• Manage payroll, pensions, and staff expenses.
• Liaise with accountants and external advisers as required.

Human Resources and Workforce Management

• Lead recruitment, induction, appraisal, and development of all non‑clinical staff.
• Ensure appropriate staffing levels and skill mix to meet patient demand.
• Manage HR issues including performance management, sickness absence, disciplinary and grievance procedures.
• Promote staff wellbeing and a positive, inclusive workplace culture.

Governance, Compliance, and Risk Management

• Ensure compliance with NHS Wales regulations, Health Board requirements, and the GMS/PMS contract.
• Oversee policies and procedures relating to health and safety, infection prevention, information governance, and safeguarding.
• Prepare for and manage inspections and reviews (e.g. HIW).
• Maintain risk registers and ensure appropriate mitigation strategies are in place.

Patient Services and Experience

• Oversee patient services, including reception and administrative functions, to ensure high standards of customer care.
• Manage patient feedback, complaints, and incidents in line with NHS Wales guidance.
• Support equitable access to services for rural populations, including vulnerable and hard‑to‑reach groups.

IT, Data, and Information Management

• Ensure effective use of clinical and administrative IT systems (e.g. EMIS/Vision/SystmOne).
• Oversee data quality, reporting, and compliance with GDPR and information governance requirements.
• Support digital initiatives and improvements in line with NHS Wales priorities.

External Liaison and Partnership Working

• Act as the main non‑clinical liaison with the Local Health Board, Primary Care Clusters, and other NHS and community organisations.
• Represent the practice at relevant meetings and forums.
• Support collaborative working across the primary care network/cluster, particularly important in a semi‑rural setting.

General Responsibilities

• Maintain confidentiality at all times.
• Uphold the values of NHS Wales and the practice.
• Commit to continuous professional development.
• Undertake any other duties commensurate with the role.

Working Conditions

• Primarily office‑based within the practice, with occasional travel to meetings within the Health Board area.
• May require flexibility in working hours to meet service needs.

Person Specification

Experience

• Experienced managers from an NHS or non‑NHS background are both welcomed
• Strong leadership, team management and people‑focused skills
• Excellent organisational and problem‑solving abilities
• Experience in managing complex operations or service delivery
• Financial acumen, including budgeting and resource management
• Ability to work independently, prioritise effectively and make sound decisions
• Strong communication and interpersonal skills
• Good IT literacy and confidence with digital systems

Qualifications

• A good general standard of education, such as 5 GCSEs (grade C/4 or above) including Maths and English
• Degree level qualification – especially in business, healthcare management, or related fields.
• Management or Leadership qualifications such as:
• ILM (Institute of Leadership and Management) Awards
• Leadership/Management certificates (e.g., CMI, AMSPAR)

Additional Criteria

• Experience in healthcare, primary care or public sector environment
• Knowledge of NHS Wales structures, contracts or compliance frameworks
• Understanding of medical systems (e.g., EMIS, Vision)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceAvailable on Application