Practice Manager

High Street Surgery; Rotherham; On-site; GBP 30,000 - 40,000; Part time

Job summary

A healthcare practice in Rotherham is seeking a Practice Manager to oversee operations, staff development, and ensure financial stability. The ideal candidate will have experience in general practice, leadership qualifications, and the ability to manage both staff and compliance effectively. This role is vital in delivering quality services and meeting business goals.

Qualifications

• Experience working in General Practice.
• Knowledge of QOF.
• Experience in working in Healthcare.
• Knowledge of CQC.
• Health and Safety Knowledge.

Responsibilities

• Oversee the practice's operations and staff development.
• Lead change and continuous improvement initiatives.
• Ensure compliance with CQC regulations.
• Manage financial elements of the practice.
• Develop business resilience plans.

Skills

Leadership

Communication Skills

IT Skills

Performance Management

Workforce Planning

Education

Leadership or Management Qualification

GCSE grade A to C in Math and English

A Levels in English and Maths

NVQ in Business Studies or Equivalent

Job description

As a manager you would be responsible for overseeing the success of the practice, it staff, and developing business goals and ensuring financial stability is achieved. Also to maintain a good working relationship with our networking partners and PCN. You would also take the lead on training and development for all staff. A full driving license and car is essential

Main duties of the job

You would provide strategic leadership, guiding all staff to achieve their maximum potential. You would help to lead change and continuous improvement to benefit the practice. Helping the practice achieve QOF target whilst liaising with the nursing team. Co-Ordinating project within the practice and ensuring all departments are compliant with IT systems, and protocols are followed. You would be responsible for the Health and Safety of the practice working with the Assistant Practice Manager, and ensure adequate training is given to staff.

About us

At High Street Surgery we have approximately 7800 patients. Our team consists of 2 Partner, 4 Salaried GP's 1 Practice Manager, 1 Assistant Practice Manager, 1 Care Co-Ordinator, 2 Secretaries, 3 Nurses, 2 Nursing Associates 1 VTS Nurse, 1 Phlebomist and 1 Reception Supervisor and 7 Receptionist.

Job responsibilities

Job TitlePractice Manager

Accountable ToThe Partners

SalaryDependant on Experience

Hours Per Week25-30 hours

Job Summary

The Practice Manager is responsible for overseeing the success of the practice through knowledge of its finances, business development goals, its people and its governance. The PM will be responsible for developing strategy plans with the partners and for relevant action plans for people, finance and partnership working. We believe that the role is pivotal in delivering the services of the future to our community.

This post will provide strategic leadership to the overall management team and is responsible for ensuring managerial cohesion in line with the plans made, and for providing guidance to the partners and managers in ensuring all elements of the business meet their aims in relation to quality, statutory obligations, financial stability and excellent patient service. It is appropriate for the post holder to manage external contracts for service delivery.

The primary and secondary responsibilities for this role are detailed below.

Primary Responsibilities

The following are the core responsibilities of the Practice Manager which may develop over time. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The PM is responsible for:

Organisational

Guiding the Assistant PM daily to ensure the smooth operations of the practice, ensuring staff achieve their primary responsibilities

Leading change and continuous improvement initiatives

Coordinating the reviewing the updating of all practice policies and procedures with the Assistant Practice Manager.

Developing, implementing and embedding an efficient business resilience plan (BRP)

• . Ensuring the team reach QOF targets (supported by the nursing and administrative leads)
• Ensuring the practice maintains and complies with CQC regulation and registration
• Managing internal practice meetings
• Liaising with the PCN regarding funding, ARR Roles, and Patient Participation Meetings
• Overseeing complaints effectively, delegating complaint investigations where appropriate to the Assistant Practice Manager.
• Efficiently manage projects as required to deliver new systems, service delivery and procedures to time and within agreed budgets.

Practice Development

• Strategic leadership and practice representation within the Primary Care Network and with local stakeholder organisations.
• Identify sources of new funding for projects, research and / or new ways of working.
• Write bids for new funding opportunities and / or working with other partner organisations
• Identify opportunities to grow the patient numbers in an effective way, leading to efficiencies and income generation

Human Resource & Team Management

• Management of clinical staff with the help of the partners and helping the Assistant Practice Manager with all administrative staff.
• Direct line management of the following staff Assistant Practice Manager, Practice Administrator/Care Co-Ordinator, and Reception Manager.
• Identify and maintain the HR and workforce strategy, with the Assistant Practice Manager for the practice in line with the overall practice strategy
• Ensure appropriate and effective recruitment and retention is developed, to deliver the right skill mix across the practice as needs change and develop.

Develop team leaders and managers within the practice to ensure they appropriately manage their teams with support

Ensuring compliance with legislation and overseeing disciplinary issues accordingly

Assurance that all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

Overseeing the financial elements of the practice, to ensure practice financial balance and resilience including budgeting, income generation, utilisation of PCN income streams etc. in conjunction with the partners

Maintain relationship with accountancy provider

Managing contracts for service effectively in line with strategic planning priorities

Premises and Equipment

Liaising and overseeing the management of the premises, including health and safety aspects such as risk assessments and mandatory training with the Assistant Practice Manager. Planning future use for the premises.

Oversight and planning for all practice IT systems, delegating staff to act as administrators.

Ensuring compliance with IT security and IG

Coordinating of all projects within the practice

Secondary Responsibilities

In addition to the primary responsibilities, the Practice Manager may be requested to:

Deputise for the partners at internal and external meetings

Act as the primary point of contact for Primary Care England, SYICB, community services, suppliers and other external stakeholders

A full Job description can be obtained by contact Julie Gordon on 01709 522022

Person Specification

Experience

• Working in General Practice
• Knowledge of QOF
• Leadership or Management Qualification
• Knowledge of CQC

Job Experience

• Good It Skills
• Good Communication,
• Experience of Performance Management.
• Workforce Planning
• Experience in working in Healthcare
• Health and Safety Knowledge

Qualifications

• Educated to:
• GCSE grade A to C in Math and English
• A Levels in English and Maths
• Leadership or Management Qualification
• Desirable Qualifications
• NVQ in Business Studies or Equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.