Practice Manager

Private Physiotherapy Ltd; London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading physiotherapy clinic in London is looking for a Practice Manager to oversee operations and client relationships. The ideal candidate will have experience in business development, financial management, and staff supervision. This full-time position requires advanced English proficiency and experience in a clinical setting. Join us to promote health and assist our diverse client base while ensuring best practices in patient care.

Qualifications

• Experience in managing operations and administration within a clinic.
• Advanced English language skills.
• Experience in client management and business development.

Responsibilities

• Oversee daily operations, ensuring efficient clinic functionality.
• Manage relationships with clients and partners.
• Handle financial records and billing.
• Recruit and develop administrative staff.

Skills

Client Acquisition

Business Development

Financial Management

Staff Management

Communication

Job description

Overview

Job Title: Practice Manager. Report to: Clinical Director. Accountable to: Clinical Director.

About Private Physiotherapy ltd. Private Physiotherapy & Rehabilitation Clinic, based in East London (Ilford/Stratford area), specializes in delivering evidence-based, personalized physiotherapy services for patients of all ages—from young children to older adults. Their expert team supports a wide range of needs, including developmental, neurological, musculoskeletal conditions, sports injuries, and post-surgical recovery.

Job Summary

Practice Manager — 37.5 hours per week, full-time, permanent. Location: City Gate House, 246-250 Romford Rd, London E7 9HZ.

Main Duties

• Business Development & Client Acquisition: Identify and engage with potential new clients to secure new contracts, including private clients, solicitors, Case managers, care homes, schools, and corporate partners.
• Business Development & Client Acquisition: Prepare and present proposals to potential clients, outlining services and value proposition.
• Business Development & Client Acquisition: Conduct regular follow-ups with potential clients to nurture relationships and move contracts forward.
• Clinic-based duties: Oversee the day-to-day operations of the clinic and the logistics of our off-site services.
• Clinic-based duties: Manage clinic schedules, appointments, and patient flow to optimize physiotherapist availability for both in-clinic and off-site visits.
• Clinic-based duties: Maintain and update all operational policies and procedures, ensuring compliance.
• Clinic-based duties: Manage and procure clinic supplies, equipment, and consumables, ensuring adequate stock levels for both the clinic and mobile services.
• Clinic-based duties: Implement and maintain all health and safety protocols, ensuring a safe environment for staff and patients.
• Patient & Client Management: Act as the primary point of contact for all patient and client queries, providing a professional and empathetic service.
• Patient & Client Management: Manage relationships with key partners, including solicitors, medical provider agents, and care homes, ensuring timely communication and efficient case management for all services.
• Patient & Client Management: Handle new patient registrations, booking appointments, and managing a patient waitlist, coordinating home visits, school visits, and care home visits with the relevant parties.
• Patient & Client Management: Communicate effectively with a diverse range of clients.
• Financial & Administrative: Maintaining financial records, including Profit and Loss, KPIs, expenses and budget planning.
• Financial & Administrative: Manage all billing and invoicing, ensuring timely payment from patients and third-party providers for all services, including travel fees for off-site visits.
• Financial & Administrative: Process and track all financial transactions, including payments from walk-in patients and contracted services.
• Financial & Administrative: Reconcile daily financial reports and prepare weekly/monthly summaries for the clinic owner.
• Staff Management: Assist with the recruitment, onboarding, and training of new administrative staff.
• Staff Management: Experience of managing a team including knowledge of HR processes and compliance.
• Staff Management: Manage a small team of administrative and support staff, ensuring they are motivated and productive.
• Staff Management: Conduct regular team meetings to ensure clear communication and address operational issues, including challenges related to off-site services.
• Job Revision and Service Review: Participate in regular reviews of role and responsibilities; contribute to evaluation of services by providing feedback on processes, client care, and operational efficiency; support improvements in clinic services by identifying areas for development and suggesting practical solutions; engage in discussions on service quality, outcomes, and best practices to enhance patient experience.

Qualifications

• Experience: Required
• Languages: English – Advanced
• Employment: Full-time

Note: Job description reviewed by Mohammed Alauddin on 15/09/2025.