PR and Brand Communications Manager

Malmaison Belfast; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A UK-based lifestyle hotel brand is seeking a PR and Brand Communications Manager to enhance its media presence and brand storytelling. This hands-on role requires solid PR experience, particularly in hospitality or consumer brands. The ideal candidate will manage media relations, create press materials, and support brand campaigns while working closely with various stakeholders. You should be well-organised, detail-focused, and able to thrive in a fast-paced environment.

Benefits

Competitive Salary

Benefits Package

Qualifications

• Solid experience in PR and brand communications, ideally in hospitality or consumer brands.
• Confident in handling media enquiries and drafting press materials.
• Well-organised and detail-focused in a fast-paced environment.

Responsibilities

• Deliver PR strategies for both brands aligned with commercial goals.
• Manage media enquiries and coordinate with external PR agencies.
• Monitor media coverage and brand sentiment.

Skills

PR and brand communications experience

Strong written communication skills

Media enquiry management

Relationship building with journalists

Experience with PR agencies

Tools

Gorkana

Cision

Brandwatch

Job description

Job Title: PR and Brand Communications Manager – Malmaison & Hotel du Vin
Salary: Competitive Salary & Benefits
Location: Flexible on location – Hybrid, with occasional travel to properties

With 37 inspiring lifestyle hotels across the UK, Malmaison & Hotel du Vin offer unparalleled sophistication, tailored service, and authentic experiences. Each of our properties tells a unique story, combining timeless elegance with modern luxury.

We are looking for an experienced PR and Brand Communications Manager to support how Malmaison and Hotel du Vin show up in the media and across owned and earned brand channels.

This role focuses on day‑to‑day PR delivery, brand storytelling and reputation management across both brands. You will work closely with external PR agencies, internal stakeholders and hotel teams to ensure consistent, high‑quality brand communications that reflect each brand’s personality and commercial priorities.

This is a hands‑on role, suited to someone who is confident managing press activity, handling media enquiries and supporting brand moments with strong judgement and attention to detail. While the role does not have line management responsibility, it plays an important role within the wider Marketing & Digital team and works cross‑functionally with Social, Brand, Commercial and Operations teams.

What you’ll be doing as a PR and Brand Communications Manager:

• Deliver PR strategies for Malmaison and Hotel du Vin aligned with brand and commercial goals.
• Serve as the main contact for press office activities, managing media enquiries and drafting statements.
• Coordinate with external PR agencies to secure proactive and reactive earned media coverage.
• Build and maintain strong relationships with journalists across lifestyle, travel, food, and business sectors.
• Support crisis and issues management, ensuring accurate and timely responses with senior stakeholders.
• Assist with brand campaigns, hotel openings, refurbishments, and key brand moments through effective PR messaging.
• Create press releases, briefing documents, media toolkits, and brand narratives reflecting each brand’s tone.
• Represent the brands at PR events, media previews, and activations as needed.
• Support influencer and creator campaigns in collaboration with Social Media and Brand teams, ensuring alignment with brand storytelling.
• Monitor media coverage and brand sentiment using industry tools, sharing insights to inform future PR activities.

What we’re looking for:

• Solid experience working in PR and brand communications, ideally within lifestyle, hospitality, travel or consumer brands.
• Confident handling media enquiries and writing press materials, statements and reactive responses.
• Experience working with PR agencies and contributing to earned media delivery.
• Strong written communication skills, with the ability to adapt tone for different brands and audiences.
• Comfortable supporting brand issues or reputational moments with guidance from senior stakeholders.
• Experience using PR and social monitoring tools such as Gorkana, Cision or Brandwatch.
• Well organised, detail‑focused and able to manage multiple priorities in a fast‑paced environment.
• Collaborative and professional, with the confidence to work cross‑functionally and build strong relationships.