PPM Team Leader

Msmsolutions; Thame; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a proactive PPM Supervisor to lead a dedicated team in ensuring efficient maintenance operations. This role involves developing schedules, managing team performance, and enhancing operational efficiency while maintaining compliance with regulations. Ideal candidates will possess strong communication skills and a customer-oriented mindset, enabling them to foster excellent relationships with clients and stakeholders. Join a dynamic environment where your leadership and problem-solving abilities will drive success and contribute to a safe and productive workplace.

Qualifications

• Experience in facilities management and maintenance scheduling.
• Ability to supervise and motivate team members effectively.

Responsibilities

• Supervise PPM team and ensure tasks are scheduled and tracked accurately.
• Act as primary point of contact for client queries and complaints.

Skills

Team Management

Problem Solving

Communication Skills

Multi-tasking

Customer-oriented Approach

Education

GCSEs in English Language and Mathematics

Tools

Maintenance Management Software

Reporting Tools

Job description

• Supervise and support the PPM team in scheduling and coordinating PPM activities.
• Ensure maintenance tasks are logged accurately and tracked using the company’s systems.
• Monitor PPM performance to ensure adherence to KPIs.

PPM Scheduling and Delivery Support:

• Develop and maintain the PPM schedule, ensuring all planned tasks are allocated to the appropriate resources.
• Liaise with engineers and subcontractors to confirm task completion and resolve scheduling conflicts.
• Provide updates to clients and management regarding the status of PPM activities.

Team Management:

• Supervise, support, and motivate team members to achieve individual and collective goals.
• Delegate tasks effectively, ensuring deadlines and quality standards are met.
• Provide ongoing training, coaching, and development opportunities for team members.
• Monitor team performance, identify areas for improvement, and implement corrective measures as necessary.
• Conduct regular performance reviews and provide constructive feedback.

Operational Efficiency:

• Ensure daily operations run smoothly and resolve any issues that arise.
• Develop and implement process improvements to enhance team productivity.
• Ensure compliance with company policies, procedures, and regulations.
• Provide cover for Team Leader (HD) in a supervisory role as needed.

Communication:

• Act as the primary point of escalation for complex client queries and complaints.
• Act as the main point of contact between the team, engineers, management, and clients to address any issues promptly.
• Facilitate effective communication within the team and with other departments.
• Maintain strong relationships with clients by ensuring excellent service delivery.
• Collaborate with engineers, subcontractors, and other departments to resolve issues efficiently.
• Prepare reports on PPM performance and compliance to clients and management.

Compliance and Documentation:

• Ensure that all PPM tasks are carried out in compliance with industry regulations, health and safety standards, and company policies.
• Maintain accurate records of completed maintenance activities, certificates, and compliance documentation.
• Conduct regular audits to ensure data accuracy.

Problem Solving and Conflict Resolution:

• Address and resolve conflicts within the team promptly and professionally.
• Handle escalations and complex issues, providing solutions or escalating further when necessary.

H&S and Wellbeing:

• Promote a safe and inclusive work environment.
• Ensure team members adhere to health and safety guidelines and company policies.
• Experience managing planned maintenance tasks and ensuring schedules run smoothly.
• Competence in supervising, motivating, and supporting team members.
• Experience handling escalations, resolving conflicts, and keeping stakeholders informed.
• Ability to ensure regulatory compliance and maintain accurate records.

Soft Skills

• Ability to multi-task and adhere to deadlines.
• Well-organised with a customer-oriented approach.
• Good communication and people skills.
• Punctual.
• Solutions focused.

Qualifications

• GCSEs at grade A – C in English Language and Mathematics (or equivalent).

Technical Skills, Knowledge & Experience

• Experience within the facilities industry.
• Experience with maintenance management software and reporting tools.
• Ability to optimise workflows and improve efficiency.
• Skills in planning, budgeting, and resource allocation.

Chilton Business Centre,
Southwater House,
Chilton HP18 9LS