Post Room Operative

ISS; City of Westminster; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading facility management company in the United Kingdom is looking for Post Room Operatives to ensure the efficient delivery of services. You will maintain high standards of organisation and accuracy while interacting with VIPs and building users. Key responsibilities include receiving and distributing mail, managing equipment, and upholding health and safety standards. Ideal candidates are organised, have strong customer service skills, and can work well under pressure. Join a diverse team committed to inclusivity and excellence.

Qualifications

• Ability to work efficiently both independently and as part of a team.
• Demonstrated exceptional timekeeping and reliability.

Responsibilities

• Ensure names at collection points in the post room are kept accurate.
• Receive and distribute post, parcels, and deliveries to the correct recipients.
• Manage all associated equipment in line with contractual specifications.
• Maintain high standards of hygiene and cleanliness.
• Uphold health and safety values at all times.

Skills

Organised

Supportive

Effective communication skills

Excellent customer service

Ability to work under pressure

Job description

Post Room Operatives / Porters play a key role in the site's daily operations, ensuring services are delivered efficiently while maintaining high standards of organisation and accuracy. This role requires professionalism and discretion when interacting with VIPs and building users, alongside a strong commitment to accuracy and service excellence. You will work closely with ISS building users, customers, and operational support teams to ensure effective service delivery and uphold high operational standards.

Responsibilities

• Ensure names at collection points and pigeonholes in the post room are kept accurate and up to date.
• Receive and distribute post, parcels, deliveries, and internal courier items to the correct recipients.
• Manage all associated equipment, including franking machines and trolleys, in line with contractual specifications.
• Load and unload vehicles attending the building, including supply partners and courier drivers.
• Take responsibility for site stock, ensuring it is handled appropriately and managed carefully.
• Maintain high standards of hygiene and cleanliness, ensuring compliance with company and statutory regulations.
• Uphold health and safety values, maintaining a secure and safe environment at all times.
• Work in line with company standards of accuracy and operational excellence.

Qualifications

• Organised, supportive, and able to work well as part of a team.
• Enthusiastic approach to work.
• Ability to work efficiently both independently and as part of a team.
• Effective communication skills.
• Excellent customer service skills with a professional attitude.
• Ability to work well under pressure.
• Demonstrated exceptional timekeeping and reliability.

Disability Confident

We are a Disability Confident employer and offer interviews to applicants who declare they have a disability and meet the minimum criteria for the job. We may limit the overall number of interviews offered in certain high‑volume, seasonal, and high‑peak times.

About ISS

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. We are committed to doing business the right way and helping our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. In ISS we offer you a challenging and exciting career in an organisation with people at its heart. ISS is proud to be a diverse and inclusive employer, welcoming all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.