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Post-Completion Customer Experience Manager

Miller Homes

Winchester

On-site

GBP 80,000 - 100,000

Full time

Yesterday
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Job summary

A leading home construction company in Winchester seeks a Customer Support Manager to enhance customer experiences post-home completion. The role involves ensuring that new homes meet quality standards and handling customer communications to maintain satisfaction. Candidates must exhibit strong communication skills, a calm demeanor under pressure, and a solid understanding of industry standards. Attractive benefits include a competitive salary, annual leave, and a bonus opportunity.

Benefits

26 days annual leave plus public holidays
Birthday off
Opportunity to earn a 10% bonus
Company car or £5,000 car allowance

Qualifications

  • Understanding of the New Homes Quality Code.
  • General knowledge of NHBC technical requirements and guidelines.
  • Calm, professional handling of difficult customers and challenging situations.

Responsibilities

  • Own the customer journey post-completion and deliver a world-class customer experience.
  • Utilise the pre-completion checklist to ensure homes meet standards.
  • Communicate with customers after their move-in to ensure satisfaction.
  • Analyse defects reported by customers for timely resolutions.

Skills

Customer interaction
Communication skills
Problem resolution
Analytical skills
Job description
A leading home construction company in Winchester seeks a Customer Support Manager to enhance customer experiences post-home completion. The role involves ensuring that new homes meet quality standards and handling customer communications to maintain satisfaction. Candidates must exhibit strong communication skills, a calm demeanor under pressure, and a solid understanding of industry standards. Attractive benefits include a competitive salary, annual leave, and a bonus opportunity.
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