Porter LGH

NHS; Leicester; On-site; GBP 25,000; Full time

Job summary

A healthcare provider in Leicester is seeking dedicated porters to join their Estates and Facilities Directorate. This full-time position involves transporting patients, delivering mail, and ensuring high-quality service across various departments. Candidates should have a good understanding of patient care, be able to work under pressure, and demonstrate excellent teamwork and communication skills. The role requires standard induction training, with an annual salary of £24,465. This is a permanent contract with full-time hours, and applicants must be committed to the Trust's values.

Qualifications

• Must be able to attend Trust induction and training for the role.
• Good standard of English language for communication.
• Ability to work as part of a team or independently.

Responsibilities

• Transport patients and materials around the hospital.
• Collect and deliver mail and linens.
• Ensure high standards of customer service.

Skills

Understanding of routine work processes

Adherence to policies and procedures

Record keeping

Teamwork

Education

NVQ Level 2 in cleaning support services and customer care

Tools

Mobile tablet

PC

Job description

Job Summary

We are currently looking for porters in the Estates and Facilities Directorate, based at the Leicester General Hospital, the Glenfield Hospital, and the Leicester Royal Infirmary.

The portering service is a 24-hour service including nights and weekends, and is essential to the smooth running of a hospital. Porters keep everything moving, from patients to parcels!

We are looking for an innovative individual with the drive and ambition to work with a group of staff within the department. The successful candidate will need the passion and drive to motivate individuals to deliver excellent patient care. The University Hospitals of Leicester trust is one of the busiest in the UK and the candidates who apply for this position must have the ability to work in a high pressured and fast paced environment.

Main Duties of the Job

Portering is a wide ranging job with many facets. If you are based in patient portering you would be expected to transport patients on wheelchairs, beds, and trolleys, from one department to another. We also collect and deliver units of blood, gas cylinders, and other items.

Working from the post room involves franking mail, collecting and delivering post around the hospital, and sorting post for collection.

If you're based in the linen room, you'll be filling trolleys with clean linen to be sent to the wards, as well as dealing with curtain changes and uniform orders.

The other department is waste, this requires driving electric vehicles, collecting and delivering large bins to each area, and segregating and preparing them for collection.

Patient care is our primary objective and it is essential that you understand the importance of working to a high standard that meets the requirements of the Trust.

About Us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all
• being a great place to work
• partnerships for impact
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate
• we are proud
• we are inclusive
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

Job Details

Date posted: 12 December 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,465 a year per annum

Contract: Permanent

Working pattern: Full-time

Reference number: 358-7614644-E&F

Location

Leicester General Hospital

Gwendolen Road

Leicester

LE5 4PW

Responsibilities

Training:

• Be competent to use electronic device specific to the role after training.
• To have a good knowledge and understanding of the requirements of the service prior to and following training.
• Maintaining the necessary skills and undertaking the relevant training to fulfil your role and your personal development.
• Complete and update Trust Mandatory Training: Waste Handling, Infection Prevention Control, Moving and Handling, NVQ Cleaning and support services including customer care, Infection Prevention Control, Control of Substances Hazardous to Health (COSHH).

Observing:

• Trust policies and processes
• Local processes

Key Working Relationships:

• Work Colleagues throughout the trust
• Logistics Team leaders/Coordinators
• Facilities Managers
• Ward and Department Clinical teams
• Patients and General Public

Key Result Areas:

• Display a high standard of personal hygiene and presentation and demonstrate good hygiene practices.
• Observe confidentiality of patients and employing trusts business at all times.
• Communicate and liaise effectively with Work Colleagues, Managers and with Clinical Teams accordance with Trust values.
• Working flexibly within the base or mobile around the site as part of a team.
• Having and maintaining good relationships and communications with the Customer Service Centre working together to provide a high quality service.

Patient/Customer Service:

• Ensuring that consistently a high standard of customer service is delivered at all times.

General Duties:

Your role will involve working within a team to provide a high quality Portering Service which offers a timely responsive and pro-active service for the movement of patients, materials and equipment within the site. You will also undertake various other specified support and ancillary tasks to meet the needs of the service.

• Respond to tasks allocated through tasks management system using hand held/radios.
• Conveyance and movement of patients by wheelchair, trolley, bed etc. including assisting clinical staff.
• To collect and clean wheelchairs, trolleys & beds.
• Delivery clean linen to all wards using trolleys, electric vehicles, tugs.
• Collect dirty linen from all wards & departments using trolleys, electric vehicle, tugs.
• General duties, e.g. delivery of beds, materials/equipment and all other removal requests that arise in the course of the day's duties.
• Movement of deceased persons complying Trust Policies and Procedure.
• To ensure all waste is collected, transported and disposed of in accordance with Trust Policies and procedures and current legislation.
• Blood bank transportation of blood and blood products to and from Pathology Department.
• Delivery/collection of medical notes from all wards and departments.

Person Specification

Training & Qualifications (Essential)

Must be able to attend Trust induction and any relevant training that is required for this position.

Skills (Essential)

Understanding of a range of routine work processes requiring a combination of on-the-job training and a period of induction.

Adheres to policies and procedures. Is able to propose improvements to working.

Record keeping both manual and electronic.

Desirable

• Previous experience of working within a healthcare environment.
• Previous experience of working in a supervisory role.
• Demonstrate application to undertake repetitive work.
• NVQ Level 2 (or equivalent) in cleaning support services and customer care.

Communication and Relationship Skills (Essential)

• Have a good standard of the English language and both written and oral communication skills, providing and receiving routine information orally, electronically and in writing.
• Knowledge and ability to use a mobile tablet, PC.
• Ability to work as a team member or on own initiative.
• Ability to work as part of a team or on own initiative.

Experience (Essential)

• Able to carry out instructions and duties as detailed in the job description.
• To achieve within 3 years NVQ Level 2 (or equivalent) in cleaning support services and customer care.
• Positive approach to customer care and seeks to enhance service provision.

Commitment to Trust Values and Behaviours (Essential)

Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours.

Planning and Organisation (Essential)

Planning and organisation of daily/weekly work tasks/activities.

Is guided by standard operating procedures (SOPs), good practice and established precedents understanding what standards are to be achieved.

Equality and Diversity (Essential)

• Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others.

Other Requirements (Essential)

• Able to work in a busy environment.
• Working to deadlines safely in a care environment.
• Working in cold and wet conditions.
• Required to work within an unpredictable and demanding environment requiring concentration when undertaking work tasks.
• Able to prioritise tasks, achieving deadlines and under pressure.
• Able to handle difficult situations discreetly and patiently.
• Flexible approach to working practices.
• Full Driving Licence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer Details

University Hospitals of Leicester NHS Trust

Leicester General Hospital

Gwendolen Road

Leicester

LE5 4PW

Employer's Website

https://www.jobsatleicestershospitals.nhs.uk/