Porter

Adecco; London; On-site; GBP 20,000 - 27,000; Full time

Job summary

A leading hospitality company is seeking individuals to join their team at a 5-star private members club in Central London. The role involves providing exceptional customer service to guests, assisting them with luggage, and ensuring a welcoming atmosphere. Candidates should possess excellent communication skills, a positive attitude, and have the flexibility to work various shifts, including weekends. Previous experience in hospitality is preferred but not required.

Qualifications

• Excellent communication and customer service skills.
• Friendly and professional demeanor.
• Ability to handle physical tasks like lifting luggage.

Responsibilities

• Assist guests with luggage at check-in and check-out.
• Ensure a warm welcome and maintain clean public areas.
• Respond to guest requests and provide information on amenities.

Skills

Communication

Customer Service

Teamwork

Job description

Based in a 5* private members club in Central London

Monday to Sunday

Hours are either: 7am to 15:30pm or 14:30pm to 22:30pm

Key Responsibilities:

Assist Guests with Luggage:
Greet guests upon arrival and departure, helping them with their luggage both at check-in and check-out.

Provide a Warm Welcome:
Ensure each guest feels valued and welcomed by offering friendly and professional assistance.

Support During Check-in & Check-out:
Assist guests with the check-in process by guiding them to the reception area, offering directions, and providing information on hotel services.

Deliver Exceptional Customer Service:
Respond to guest requests, providing accurate information about hotel amenities and local attractions, ensuring guest satisfaction.

Maintain Public Areas:
Ensure the lobby and entrance areas are clean, organized, and welcoming at all times.

Safety and Security:
Handle guests' belongings with care and ensure their safety while adhering to hotel policies and procedures.

What We're Looking For:

- Excellent communication and customer service skills
- Friendly, professional demeanor with a positive attitude
- Ability to handle physical tasks, including lifting and carrying luggage
- Flexibility to work shifts, including weekends and holidays
- A team player with a commitment to providing outstanding guest experiences
- Previous hotel or customer service experience (preferred, but not essential)

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Created on 29/06/2025 by TN United Kingdom