Portal Administrator - Fixed Term

Rentokil Initial; Dudley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major business services provider in Dudley is seeking a Portal Administrator to ensure the maintenance of customer portals and compliance with service level agreements. The role involves managing customer expectations and queries, working collaboratively with technicians, and optimizing revenue opportunities. Successful candidates will have strong IT and interpersonal skills, experience in customer service, and a proactive attitude. Join a company that invests heavily in team development and values providing excellent service.

Benefits

Competitive Salary Package

Discount scheme

Bonus opportunities

Career development

Employee Assistance Programme

Qualifications

• Experience using Microsoft Excel formulas.
• Demonstrated strong IT skills.
• Excellent interpersonal and teamwork skills.

Responsibilities

• Ensure customer portals are maintained to meet key SLAs.
• Manage customer expectations regarding technician attendance.
• Handle customer and business queries effectively.

Skills

Microsoft Excel

Interpersonal skills

Teamwork

Customer service experience

IT skills

Job description

Rentokil Initial Portal Administrator

Join Our Team and Make a Difference!

We are currently seeking a Portal Administrator to join our dedicated team at the Dudley office. If you thrive in a fast-paced environment and enjoy providing excellent customer service, this could be the perfect opportunity for you!

Why Join Rentokil Initial?

• Competitive Salary Package: Start with a basic salary of £23,992 per annum.
• Benefits: Discount scheme, bonus and career opportunities.
• Work-Life Balance: Full-time, 6 month fixed term contract, Monday to Friday (37.5 hr week), 2 days a week in the office (Monday and Wednesday).
• Industry-Leading Training: Receive top-notch training to support our customers' needs.

The Role

As a Portal Administrator, you will be responsible for ensuring that customer portals are maintained and key customer SLA’s are met – this role will focus on compliance within the portals whilst also seeking revenue opportunities.

Key Responsibilities

• Collation of service information required to keep portals updated.
• Managing customer expectations on technicians attendance.
• Ensuring quotes are obtained and uploaded to the system.
• Reviewing recommendations / visit reports to increase job revenue.
• Dealing with customer and business queries.
• Liaison with service technicians to ensure customer SLA’s are met.
• Highlight and escalate process gaps and suggest solutions.
• Manage daily workloads in relation to the SLA’s in place.
• Maintain a high level of accuracy whilst meeting strict deadlines.
• Develop good relationships with all business and external stakeholders.
• Works with the business front line to improve the quality of information.
• Is supportive and/or positive of colleagues accountable for delivering against own role description and team deliverables.
• Participates in daily meetings and shares ideas and issues.
• Uses experience to solve current problems.

Requirements

• Experience of using Microsoft Excel formulas.
• Strong IT skills.
• Good interpersonal and teamwork skills.
• Be professional, and positive.
• Be able to motivate self.
• Show passion with a “can do” attitude.
• A flexible working approach.
• Customer service experience.

Benefits

• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
• Additional opportunities to earn more with regular bonus.
• Lead commission – although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
• Employee Assistance Programme (EAP) – free to access and available 24/7 to you, your family, and friends.
• Refer a Friend – earn up to £1,000 for referring someone to work for Rentokil Initial.

A Company Putting “People First”

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

Our Social Links

Website: https : / / www.initial.co.uk /

LinkedIn: https : / / uk.linkedin.com / company / rentokil-initial-uk

Facebook: https : / / www.facebook.com / RentokilInitialCareersUKIE

Instagram: https : / / www.instagram.com / rentokil_initial_uk

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here.