Pool Server

Southall; Southall; On-site; GBP 40,000 - 60,000; Part time

Job summary

A premier hospitality venue in Southall is seeking a dedicated Pool Server to deliver exceptional service at our pool amenities. This seasonal role from April to October requires enthusiasm, strong customer service skills, and the ability to work in a high-volume setting. Responsibilities include greeting guests, coordinating orders, and ensuring a customized experience. If you have a passion for hospitality and experience in luxurious environments, we invite you to apply.

Qualifications

• Detail-oriented with the ability to multitask in a busy environment.
• Excellent customer service skills essential for guest satisfaction.
• Experience in a luxury resort, exclusive club, or high-end spa is preferred.

Responsibilities

• Provide knowledgeable and attentive service for guests at the pool.
• Coordinate food and beverage timings and communicate special requests.
• Anticipate guest needs and respond to concerns promptly.
• Keep area clean and assist in setup and breakdown of tables and chairs.

Skills

Detail-oriented

Excellent customer service skills

Ability to multi-task

Team player

Experience in high-end setting

Education

High School diploma or equivalent

TABC Certification

Job description

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At Southall, we are looking for Pool Servers to help us as we continue our journey to inspire culinary consciousness – showcasing fresh, seasonal fare that highlights the path from seed to plate. Our dining experiences take place just steps from where our ingredients are grown and raised. These team members will be responsible for guiding guests through the menu, anticipating their needs and delivering the highest level of personalized service and attention to our guests enjoying our pool amenity.

*Seasonal position - April-October but is subject to change*

Responsibilities

Provide timely and attentive experience to our guests by being knowledgeable about pool and cocktail menu offerings.

Greet and seat guests to their designated pool chairs or day beds, ensuring a welcoming and comfortable experience.

Communicate guest orders including any special needs or requests to the kitchen and bar using the hotel’s point-of-sales system; coordinate food and beverage timings.

Check completed kitchen orders with the guest’s original order and transport items to the guest table or lounge chair in a timely manner to ensure proper food quality.

Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.

Read each table and lounge chair to assess guests needs, ie. Clean Towels, Suntan Lotion, Ice water etc. creating a customized experience for a variety of local guests, international travelers, and inn guests alike.

Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.

Breakdown, clean and set-up of tables and chairs.

Assists with responsibilities and duties in the absence of or due to heavy volume in other areas of Food & Beverage when needed.

Skills and Experience

• Must be detail-oriented and have ability to multi-task
• Must have enthusiasm and possess excellent customer service skills
• The ability to work in a high-volume, busy service environment while maintaining composure and focus on the guest
• Must be a team player
• Preferred experience in a luxury resort, exclusive club or high-end spa setting

Education

• High School diploma or equivalent
• TABC Certification

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.