Pollution Response Technician

Lanes Group Plc; Langley Green; On-site; GBP 31,000; Full time

Job summary

A leading utility services company based in the UK seeks Pollution Response Technicians to manage pollution incidents effectively across Sussex. The ideal candidates should demonstrate strong problem-solving skills and the ability to work safely, delivering top-notch customer service. The role requires a full UK driver's license and offers a competitive salary along with benefits such as 21 days holiday plus bank holidays, health cash plan, and enhanced parental leave. Join a growing team dedicated to service improvement and career development.

Benefits

21 days holiday plus bank holidays

Health cash plan

Onsite parking

Auto enrolment pension scheme

Enhanced maternity and paternity leave

Retention loyalty scheme based on length of service

Qualifications

• Ability to work safely and efficiently under pressure.
• Strong commitment to delivering customer satisfaction.
• Effective communication and teamwork skills.

Responsibilities

• Manage pollution incidents efficiently and effectively.
• Lead investigations and oversee necessary remediation works.
• Deliver exceptional customer service and maintain stakeholder relations.

Skills

Problem solving

Health and safety compliance

Customer service

Education

High Pressure Jetting equipment experience

Drainage qualifications (NRSWA, Confined Spaces)

Full UK driver's license

Job description

Strong leadership being at our heart, supporting our people ensuring they are engaged with purpose, rewarded and recognised whilst delivering absolute exacting operational excellence being a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery, one of our fundamental key differentiators. In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance and, keeping our promises at all times is our absolute mantra. We operate 24/7 and as such you are required to work flexible hours, weekends and participate in an on‑call rota. Full training / PPE / use of company equipment will be provided to ensure that all our drainage engineers have the right tools, competency, and confidence to undertake the work to Lanes' high standard of operation regardless of background or previous experience. The Pollution Response Technician manages all aspects of daily operation for pollution incidents, ensuring that all processes and activities are operated efficiently and effectively. Managing the incident is a key accountability of this role; this requires effective engagement across the Customer Solutions Centre, the incident verification team and with both internal and external stakeholders., Due to continued growth and development, we are now looking for customer focused people to join us in our Utility Division, working on our Southern Water contract service to deliver real and effective solutions to waste‑water network and drainage problems.

• First response to all pollution related incidents/jobs raised.
• Oversee and supervise any pollution site, ensuring safe, efficient and effective management of the incident.
• Initiate initial mitigation of pollution to minimise impact to the environment and wildlife.
• Lead the investigation to establish the cause of the pollution.
• Plan and organise ongoing mitigation or follow on works required.
• Oversee and facilitate the work required to ensure the issue is resolved quickly and to the correct standard, including facilitation of external contractors required for remediation works to ensure restoration of services.
• Ensure all evidence is captured to support the investigation of a pollution incident, or to demonstrate that no pollution has occurred, ensuring class leading data and image capture in Big Change.
• Delivering world class customer service and managing stakeholders such as the client, the Environment Agency and local authorities.
• Maintaining a no compromise approach to H&S practice while carrying out works.
• Carry out risk assessments and have a mature approach to risk perception.
• Be aware of all Lanes Group policies and your responsibility towards them.
• Any other reasonable ad‑hoc duties requested by management.

So if you enjoy problem solving, working outdoors and delivering only the best in customer service, where no two days are the same and want to join a growing company that not only values you and your ability - but also strives to develop your potential and further your career progression, then we are the right Company for you.

What is essential is the ability to work safely to quickly diagnose and deliver practical and efficient solutions to attain the highest levels of customer satisfaction. About you: The ideal candidate will be hard working and respectful and comply with health and safety standards. Experience in the use of High Pressure Jetting equipment is useful but not essential. Other drainage qualifications (e.g. NRSWA and Confined Spaces) are an advantage. You must have a full UK drivers licence.

We are thrilled to announce a major contract win with Southern Water! We are recruiting for a number of Pollution Response Technicians, covering the whole of Sussex. This is a fantastic opportunity to start a new career with us here at Lanes Group! At Lanes Group nothing is more important than the health, safety and well‑being of our people and our customers. It's a major reason we are the UK's largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250 respectfully., At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world. Lanes Group are a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer.

Hours: 5 days on 2 days off, 45 hours per week (this shift pattern will mean that at times you will be working weekends) Salary: £30,500 per annum Benefits: 21 days holiday (plus bank holidays); plus your birthday off; health cash plan; onsite parking; auto enrolment pension scheme; enhanced maternity and paternity, retention loyalty scheme based on length of service, friendly working environment.