Policy Validation Analyst / Claims Intelligence Analyst

Tesco Insurance; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance provider in Newcastle upon Tyne seeks Policy Validation Analysts/Claims Intelligence Analysts for a counter fraud team. This role involves supporting customer service with suspected fraud cases and collaborating with law enforcement. The ideal candidate will possess strong knowledge in insurance underwriting, excellent organisational skills, and awareness of fraud detection processes. The company offers a variety of benefits including private medical insurance, a performance-related bonus, and ongoing learning opportunities.

Benefits

Colleague pension scheme

Private Medical Insurance

Performance-related annual bonus

Enhanced holiday allowance

Discounts through Clubcard

Enhanced maternity and paternity leave

Ongoing learning opportunities

Qualifications

• Strong knowledge of general insurance underwriting is essential.
• Ability to manage own workload and schedule effectively.
• Experience with counter fraud methods is desired.

Responsibilities

• Provide support for claims handlers on suspected fraud claims.
• Detect and prevent fraud using internal and external intelligence.
• Collaborate with law enforcement and industry peers.

Skills

General insurance underwriting knowledge

Organisational skills

Fraud awareness

Teamwork

PC literate (Microsoft Office)

Communication skills

Stakeholder relationship management

Tools

Counter fraud software

OSINT/social media tools

Job description

Serving our customers, communities, and planet a little better every day.

Opportunity

We’re recruiting Policy Validation Analysts/Claims Intelligence Analysts with a passion for delivery and developing their own skills in a fast paced, extremely busy counter fraud team. You’ll be curious in nature, with the ability to challenge when something doesn’t quite add up.

Key Responsibilities

• Work across the Home and Motor product lines, provide advice and support for customer service / claims handlers when dealing with policies/claims with a suspected fraud element.
• Work with internal and external intelligence to detect and prevent fraud.
• Collaborate with industry peers, counter fraud bodies, and law enforcement to fight fraud.
• Attend industry conferences and events, building relationships to share best practice.
• Participate in industry working parties and intelligence sharing forums to inform best practice and gather intelligence.
• Operate within the National Intelligence Model and data protection regulation, adhering to strict dissemination rules.
• Provide regular education and outreach support for the business to drive fraud detection and awareness.
• Use counter fraud software packages and tools to assist investigations.
• Create intelligence profiles to support fraud investigations.

Qualifications

• Working knowledge of general insurance underwriting is essential.
• Organisational skills, ability to manage own workload and diary are essential.
• Must have some fraud awareness.
• Must be able to work well with others and as part of a team.
• PC literate – Microsoft Office, Excel, PowerPoint, comfortable using multi-platform systems.
• Confident communicator, training sessions, presentations.
• Able to build relationships at all peer levels – stakeholder relationship management.
• Accountable for maintaining own development through industry conferences, courses, CII and/or counter fraud professional qualifications.
• Experience in counter fraud desirable; experience of using counter fraud software and OSINT/social media desirable.

Benefits

• Colleague pension scheme – prepare for retirement.
• Private Medical Insurance (WL2+) and virtual GP Service 365 days a year.
• Performance related annual bonus.
• Holiday allowance – minimum of 7.2 weeks, with opportunity to buy more.
• Colleague Clubcard – 10% discount up to 15% every payday.
• Family‑oriented initiatives – enhanced maternity leave pay, shared parental leave policy, 8‑week paid paternity leave.
• Ongoing learning opportunities and award‑winning training.
• Buy as you Earn and Save as you Earn share schemes.

Interviews are expected to be held from January 2026.

How to apply: click Apply to find out more about what a career at Tesco Insurance and Money Services looks like.

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.