Policy Manager - Payments, Fraud and Challenger Banks lead

Innovate Finance; Greater London; Hybrid; GBP 45,000; Full time

Job summary

A leading FinTech organization in Greater London seeks a candidate to develop policy positions, engage stakeholders, and enhance membership growth. This full-time role demands analytical skills and experience in financial regulation. The successful applicant will lead responses to consultations, organize events, and maintain relationships with regulators. The firm offers competitive compensation and a hybrid work model, balancing office presence with remote work options. Join a dynamic team committed to advancing the FinTech sector in the UK.

Benefits

20 days of annual leave

Pension contributions

Private health cover

Regular social activities

Qualifications

• Experience in regulation and/or government policy in financial services.
• Ability to manage events and stakeholder communications.
• Commercial focus to translate advocacy into value.

Responsibilities

• Lead responses to regulatory consultations.
• Organize member meetings and communications.
• Develop proactive policy positions with members.
• Produce insight briefings for government and members.
• Maintain stakeholder relations with regulators.

Skills

Analytical skills

Relationship building

Written communication

Organizational skills

Understanding of UK FinTech regulation

Job description

About Innovate Finance

Innovate Finance is the independent industry body that represents and advances the global FinTech community in the UK. Our membership is broad, encompassing businesses from seed‑stage start‑ups to global financial institutions. It includes a wide range of FinTech innovators such as payment firms, smart data companies, buy now pay later (BNPL) providers, digital assets (including members of the Digital Pound Foundation), challenger banks (we are the industry body for digital challenger banks), financial apps, Digital ID and other RegTech specialists (including members of RegTech UK).

About the role

This is an exciting role that will lead on developing thought leadership, policy positions, analysis, stakeholder engagement and membership growth – focusing in the first instance on payments, fraud and challenger banks. It combines developing policy positions and insights, running member advisory boards, developing and delivering specific programmes, and growing and supporting our membership. We are looking for someone who can analyse the detail of regulation and policy; see the bigger picture and make connections; communicate this simply and clearly; and build and maintain exceptional membership relations, based around delivering policy and regulatory advocacy.

You will be working with the world’s leading FinTech businesses to shape the future of financial services in the UK. We work closely with Government, Parliament and regulators, and advocate for regulation and policy to ensure the UK continues to be the best place in the world to start, grow and scale a FinTech company.

Location

London, hybrid with minimum 2 days a week in the office.

Contract and Salary

Permanent; Salary: c. £45,000; Start date: December 2025; Full time role (Mon‑Fri); applications from candidates seeking a job share welcome.

About you

Experience

• Regulation and/or government policy in financial services and/or technology; this could include work in‑house, in a trade association, a consultancy, a law firm, a regulator, government or Parliament.
• Working with members, clients or stakeholders to develop programmes, events and reports.
• Great relationship building including effective and lasting client, member or stakeholder relations.
• Developing and running effective stakeholder, client or member communications.
• Efficient organisation and management of events and workshops.
• Commercial focus, able to translate advocacy, policy and connections into value and revenue.

Skills

• Be comfortable working in a fast‑paced environment, as part of a team and independently with minimal supervision.
• Have strong analytical skills: able to understand complex issues, break them down into clear components and identify trends and cause and effect.
• Be comfortable communicating professionally with a diverse range of internal and external stakeholders (all levels of seniority).
• Have excellent written communication skills with a strong attention to detail and ability to write clearly and concisely.
• Be well organised and be able to proactively manage competing, time‑sensitive deliverables.
• Possess a good understanding of the key regulatory and public policy issues impacting the UK FinTech sector.
• Understand how financial services regulation, Parliament and UK government works.
• Comfortable flexing between policy, operational organisation and member recruitment and engagement.

Desirable

• Knowledge of payments, banking, prudential regulation or digital assets.
• Experience of account or membership management.
• Experience of, or an appetite to develop, public speaking experience.

Responsibilities

• Leading on Innovate Finance responses to regulatory consultations, identifying risks and opportunities for strengthening UK FinTech and advancing UK competitiveness.
• Organising member meetings, communications and roundtables.
• Developing pro‑active policy and regulatory positions and proposals and thought leadership, working with our members.
• Produce insight briefings for our members, for government and MP, and for the leadership team.
• Maintain and support active social media.
• Build and maintain stakeholder relations with regulators and policy makers.
• Collaborating with internal stakeholders to create and manage policy‑focussed and industry networking events.
• Liaising with Innovate Finance’s strategic partners to manage the timely delivery of thought leadership and other policy outputs.
• Representing Innovate Finance and our members in meetings and at external events with policy makers and other trade associations.

The core role is likely to initially focus on payments, fraud and challenger banks but we are an agile team and you can expect responsibilities to flex and the role to take on new or different policy and industry areas. In each area you will develop a policy programme which will include running a membership advisory board or working groups; developing a work plan and implementing it, including relevant thought leadership, policy consultation responses, advocacy and events; stakeholder engagement; supporting membership growth and retention; developing social media content and insights; and providing members with timely insights and updates.

Benefits

• 20 days of annual leave + bank holidays + Christmas and New Year leave.
• Pension contributions.
• Private health cover.
• Regular social activities.

Interested?

Please apply for the role by sending a copy of your CV, particularly identifying relevant areas of experience and skills.

We welcome applications from a diverse range of applicants. If you think you would be a good fit, we would love to hear from you, regardless of educational background or prior experience.