Police Enquiry Officer in Torquay)

Ad Warrior Ltd; Torquay; On-site; GBP 19,000 - 22,000; Part time

Job summary

A law enforcement agency in Torquay seeks a Police Enquiry Officer (Part Time) to support community policing. Responsibilities include responding to public enquiries and managing information related to incidents. Applicants should have strong communication skills and a customer-focused approach. The role requires completion of essential training and has a two-year tenure policy. Benefits include a competitive salary with increments, pension scheme, and employee assistance programs.

Benefits

Competitive salary with yearly increments

Weekend Working Allowance

Local government pension scheme

Supportive training and mentoring

Access to Employee Assistance Programme

Qualifications

• Proven customer focus approach.
• Experience dealing with conflict.
• Ability to work effectively in a team.

Responsibilities

• Act as the first point of contact for reported crimes.
• Provide initial responses to public enquiries.
• Record and manage information accurately.

Skills

Customer focus

Excellent communication skills

Ability to work under challenging circumstances

Team working skills

Knowledge of Microsoft Outlook and Word

Full driving licence

Job description

Overview

Police Enquiry Officer (Part Time) (Front Counter Team)

Location: Torquay

Salary: Starts at £26,106 rising by yearly increments to a maximum of £28,653 per annum

Hours: 27.45 per week

Vacancy Type: Part Time

Closing date: 08/10/2025, 12:00

Interviews to be held 20 October 2025.

Starting salary for 27.45 hours per week is £19,367 rising by yearly increments to a maximum of £21,257 per annum. (Full time equivalent is £26,106 to £28,653 per annum).

No annual leave will be approved due to the essential training required for the role - dates when no leave will be approved to be advised when appointment is confirmed.

Your training will take place at Police Headquarters, Middlemoor, Exeter. So you must be willing and able to travel to Exeter for the duration of the course, regardless of your base station.

Would you like to support your community with contacting the Police? Do you want to support victims and enable crimes to be reported? If so, apply to be one of many new Police Enquiry Officers across Devon and Cornwall we are recruiting.

Responsibilities

• being the first point of contact for reported crimes and incidents of a policing nature coming to the front offices and via 101 and other non-urgent means
• providing an initial response to a wide range of enquiries from the public and other agencies, which may include offering advice, information and guidance on legislation, policing responsibilities, and police complaints and, where appropriate and necessary, signposting to partner agencies
• receiving and recording information appropriately and accurately
• dealing supportively and reassuringly with witnesses, victims, and the general public escalating to other police resources where appropriate

The Police Enquiry Office will be open from Monday to Saturday.

Benefits

• A competitive salary with yearly increments
• Plus Weekend Working Allowance
• 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays, pro rata for part time workers
• Sick pay allowance, variable in accordance with length of service
• Local government pension scheme
• Supportive training and mentoring, including with IT and systems
• Access to the Blue Light Card Scheme for discounts and services
• Access to Group insurance scheme (via salary sacrifice scheme)
• Support networks, free Employees Assistance Programme, including for immediate family, and Occupational Health and wellbeing services
• Continuing Professional Development
• Making a difference within your community

What we are looking for from applicants

• Proven customer focus approach
• Excellent communication skills, including experience of dealing with conflict
• Ability to work under challenging and difficult circumstances
• Effective team working skills
• Knowledge of Microsoft Outlook and Word with the ability to use multiple bespoke IT systems (or similar)
• Full driving licence, unless prevented by reason of disability

Initial training

There will the requirement for successful candidates to:

• Attend an initial induction course, which will be a full three weeks (37 hours each week) plus additional courses thereafter as required
• You will be required to travel to other Stations, regardless of your base station, for further training
• You will be able to claim overtime for these additional hours for training purposes
• Please be aware that there may also be a need for the days, hours and locations to be adjusted to accommodate training during this initial period; as such, a degree of flexibility is required

Tenure

This role is subject to a minimum two year tenure period. This means that due to the essential training required for the role of Police Enquiry Officer successful candidates will be unable to apply for any internal vacancies for a period of two years from the commencement of their appointment.

To Apply

If you feel you are a suitable candidate and would like to work for Devon & Cornwall Police, please proceed through the following link to be redirected to their website to complete your application.

https://dcpanddp-jobs.tal.net/vx/lang-en-GB/mobile-0/appcentre-9/brand-4/user-105/xf-e360fe06eb45/wid-6/candidate/so/pm/6/pl/1/opp/6747-Police-Enquiry-Officer-Part-Time-Front-Counter-Team/en-GB