Police Enquiry Officer (Front Counter) - Part time

Devon and Cornwall Police; Exeter; On-site; GBP 24,000 - 28,000; Full time

Job summary

A regional police force is seeking Police Enquiry Officers to support communities by acting as the first point of contact for crime reports and enquiries. The role involves responding to a variety of public enquiries, providing advice and information, and accurately recording details. Candidates should have strong communication skills and a supportive attitude towards victims and witnesses. This position plays a crucial role in fostering community safety and trust.

Qualifications

• Ability to provide a supportive response to victims and witnesses.
• Strong communication skills for public enquiries.
• Attention to detail for recording information accurately.

Responsibilities

• Act as the first point of contact for reported crimes and incidents.
• Provide initial responses to enquiries from the public.
• Record information accurately and deal supportively with victims.

Job description

Would you like to support your community with contacting the Police? Do you want to support victims and enable crimes to be reported? If so, apply to be one of many new Police Enquiry Officers across Devon and Cornwall we are recruiting.

The role includes:

• being the first point of contact for reported crimes and incidents of a policing nature coming to the front offices and via 101 and other non-urgent means
• providing an initial response to a wide range of enquiries from the public and other agencies, which may include offering advice, information and guidance on legislation, policing responsibilities, and police complaints and, where appropriate and necessary, ‘signposting’ to partner agencies
• receiving and recording information appropriately and accurately
• dealing supportively and reassuringly with witnesses, victims, and the general public escalating to other police resources where appropriate

The Police Enquiry Office will be open from Monday to Saturday.